I have been sending emails to my inmate. Will I continue to use that account? In order to do two-way eMessaging you will need to link your JPay account with a Securus account. This will allow you to transfer any stamp balances and your message history. Watch for an email announcement with instructions or try […]
Not currently. If the facility of an incarcerated individual that you have emailed on JPay is moved to eMessaging, you will receive an email to the personal address used as your JPay username to alert you to this change.
For you to continue to email those who have been moved over to the new eMessaging, you’ll need to start using the Securus mobile apps or www.securustech.net. The features are virtually the same and we’ll continue to enhance the services to support your communication needs.
Securus Technologies is the parent company of JPay, and we are in the process of merging our services to help you stay connected. Over time we will be moving facilities over to use Securus eMessaging as we continue to improve the experience for you to communicate with your loved ones.
Incarcerated Individuals can initiate, not just reply to eMessages to Family & Friends that have previously sent them eMessages, provided stamps were either transferred to or purchased by the incarcerated individual through their Securus Debit account.
You can block an incarcerated individual from sending messages to you on your EMESSAGING™ account by logging into your account, locate the incarcerated individual in the Inmatessection and check the box next the incarcerated individual you wish to block. A confirmation box will appear click Confirm to add the block. Once blocked a red check mark should […]
Photos can be uploaded (must be appropriate), when sending an eMessage. Photos do not ‘expire’ Incarcerated loved ones can view photos on the kiosk for as long as that eMessage is not deleted and that all other eMessages that can be deleted are deleted. Keeping the inbox cleaned up helps the mailbox limit stay under the required limit of 200. If the mailbox stays […]
When an incarcerated individual receives transferred stamps, they can use the stamps to eMessage any other Family or Friend member in which the facility allows.
Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individual’s release?
There are no refunds on eMessaging stamps. This is the industry norm on correctional email services. Just like US Postal mail today, stamps are not refunded for undeliverable mail. This includes if the F&F sends a message, a photo and paid for an incarcerated individual reply that is rejected due to facility policies. If an incarcerated individual reply stamps […]
Log into your Securus Online account and click Purchase Stamps from the eMessaging tile. Select the incarcerated individual you want to purchase for, choose stamps package, confirm your billing details, enter your payment information, and click Next. Note: The pricing of stamps varies by facility. Facilities may select to change the pricing. *$3.00 transaction fee […]