If your incarcerated individual is located at a facility where Securus provides services, the easiest way to get setup to receive phone calls and use other communication services is to create an online account and use our website or free apps for Android and iOS. Go to https://securustech.online/#/enroll to create an account. Below are explanations […]
Topic: General
How can I find an inmate ID?
Generally you can search the correctional facility website. You can also search on our website and apps by first and last name to find someone.
What am I agreeing to when I save a card?
You must agree to the Saved Card Agreement. Click the link to read the agreement.
How do I update my saved card?
On the Billing screen, select ‘Update my credit card information’ and you will be able to enter a new card number and billing information.
What do I do if I forgot my password?
Go to https://securustech.online/#/login and click Forgot Password. Enter your Securus Online account email and the verification code shown on the screen. Answer the Security Questions you created when you opened your account. Enter a new password and enter it again to confirm. Sign in using your new password. If you don’t remember the answers to […]
Why have the Terms & Conditions Changed?
Like most companies, from time to time we update our Terms and Conditions (T&Cs) to reflect changes in our operations or products and services and the circumstances in which we deliver them. For example, in a recent update, we combined Securus and JPay T&Cs because we noticed that many of our family and friend customers use […]
How do I know what communication services are available at a facility?
Go to https://securustech.online/#/facilities-we-serve and enter the state and facility name,
Why is my Account Status Blocked?
Reasons why your account status may show as blocked Calls to your phone line(s) from a correctional facility may be blocked for many reasons: Not enough funds on your Advanced Connect Account If you are already logged into your Securus online account, click on “ADD FUNDS“. If you have not logged in yet, please click HERE ,Once logged in you can […]
What are Tips to Avoid Being Disconnected? What if a Call is Dropped?
You can prevent being disconnected while on the phone by avoiding the following: The incarcerated individual telephones have features that may disconnect your call if a violation is detected. To avoid being disconnected, DO NOT: Transfer or put the call on hold Use or answer call waiting Use a cordless phone (static could cause a disconnect) Press extra numbers on the touch-tone keypad […]
Why does my account online show blocked?
Please review Account Status Blocked section Calls to your phone line(s) from a correctional facility may be blocked for many reasons