Finding transaction, invoice and transaction history is easy: You must log in to your Securus Online account and select Manage account in the phone account section. where you have a variety of menu selections. Transaction Details will provide all funding to include credit and debits for the account. To view Invoices, select Account Statements
Topic: General
How do I change my 4-digit PIN?
To change your 4-digit PIN online, please follow the steps below: Log in to Securus Online with your username and password On the far right of the screen, you will see a section labeled with the account owner’s name Click on the Scroll down to 4 Digit Passcode Select “Edit” in the 4-digit PIN section Enter your new PIN […]
Where is my account balance located online?
You can locate your account balance on the landing page after logging into the online account.
What is an Incarcerated Individual Request?
Did you receive an email or text message from an incarcerated loved one? Incarcerated loved ones can send their Family & Friends a pre-written request through email or text notifying the Family and Friends of something they may need at no cost. Incarcerated loved ones can send up to 10 request per day. This service will allow incarcerated individuals to send an email or text […]
What is the Subpoena correspondence information for Securus?
Account information cannot be provided unless a valid Subpoena or other legal process is received by the Legal Department at the following address: Securus Technologies, LLC 5360 Legacy Drive, Suite 300 Plano, TX 75024 Attn: Legal Department – Legal Process In addition to serving the subpoena or other legal process in accordance with applicable law at Securus’ above referenced […]
How Long Does It Take To Get A Credit Card Refund?
Credit Card refunds for AdvanceConnect prepaid calling accounts are processed as follows: Securus refunds are applied back to the credit card in 10-12 business days however it may take the financial institution 1-2 billing cycles for the refund to appear back to the credit card statement. The refund will be sent back to the same credit card that was used to make […]
What do I do with an Expired Refund Check?
My refund check is expired because it is more than 90 days old, what should I do o to get a new check? When a refund check is over 90 days old, it cannot be cashed. Family or Friend will need to mail the old check back to us and request we issue them a new check. The check needs […]