Receiving calls If you have an AdvanceConnect account with Securus and want to receive calls from someone at a different facility that also has Securus calling service you don’t have to do anything. They can call you or any of the authorized numbers on the account. eMessaging / SVC / Securus Debit Each of these […]
Topic: Phone Account
Do I have duplicate accounts?
You could have two AdvanceConnect prepaid calling accounts that were created with two different phone numbers. Our customer care agent can ‘merge’ the two accounts. If you need help with this call us at 972-734-1111.
How do I find my account number?
After sign in, the ‘My Account’ page displays. The AdvanceConnect account number is listed under the phone number on the AdvanceConnect tile. On the Securus apps after sign in, click ‘Launch’ on the AdvanceConnect row. Your AdvanceConnect account number is listed under your prepaid balance.
How can I speak to an inmate?
You cannot call a facility but your incarcerated individual can make outgoing calls*. You will need to know the state and facility name where they are housed. The quickest way to get setup is to create your Securus online account then sign up for a prepaid calling account. Click here to create your Securus online […]
What can I do to prevent calls from being blocked?
There are a few ways to ensure you can always receive calls: Add more funds than you expect to use for the month. Log into Securus Online and click Add Funds Make a payment higher than the minimum amount on the bill. Do not forward calls. Do not attempt to add additional parties to the line.
How can I block my phone number from receiving incarcerated individual calls?
If you would like to prevent calls from a correctional facility handled by Securus Technologies. Log into your account at www.securustech.net. Click Mange Prepaid Account Click Block/Unblock Calls. Click Add a Block in the upper right-hand corner. Select the phone number you wish to block and if you would like to block all the facilities […]
How do I unblock my phone number on my Securus online account?
If you are not already logged into your account, go to https://www.securustech.net/ Select Manage Prepaid Account Select Block/Unblock Calls. Select the phone number from the drop down that you want to unblock. Click Unblock. Select Confirm
How can a user on www.securustech.net check to see if they missed a call from an incarcerated individual?
Login to your account Select Manage Account within the Phone Account Section Click on Call Details- use drop down and select call attempts If users have more than one telephone number on the account, use the drop down to select the telephone number that the attempt may have been on.
What are acceptable documents for Proof of Ownership?
Acceptable forms of Proof of Ownership Current copy of a phone bill from your provider with the date of Installation or Purchase Order which includes: Full name Billing address Phone number All documents must be on phone company letterhead. No handwritten documents will be accepted. Customer will need to include a cover sheet that includes […]
How do I submit an inquiry for calls/charges I paid for, which I did not accept or authorize?
If you have an inquiry about calls/charges to your account that you did not accept or authorize, please print out the Inquiry form. You will need to complete and ensure you sign and date the form. Once the form has been completed, the form can be submitted via our website by attaching the form through Email A Question Go to www.securustech.net Click […]