Topic: Phone Account

There are a few ways to ensure you can always receive calls: Add more funds than you expect to use for the month. Log into Securus Online and click Add Funds Make a payment higher than the minimum amount on the bill. Do not forward calls. Do not attempt to add additional parties to the line.

If you would like to prevent calls from a correctional facility handled by Securus Technologies. Log into your account at www.securustech.net. Click Mange Prepaid Account Click Block/Unblock Calls. Click Add a Block in the upper right-hand corner. Select the phone number you wish to block and if you would like to block all the facilities […]

If you are not already logged into your account, go to https://www.securustech.net/ Select Manage Prepaid Account Select Block/Unblock Calls. Select the phone number from the drop down that you want to unblock. Click Unblock. Select Confirm

Login to your account Select Manage Account within the Phone Account Section Click on Call Details- use drop down and select call attempts If users have more than one telephone number on the account, use the drop down to select the telephone number that the attempt may have been on.

Acceptable forms of Proof of Ownership Current copy of a phone bill from your provider with the date of Installation or Purchase Order which includes: Full name Billing address Phone number All documents must be on phone company letterhead. No handwritten documents will be accepted. Customer will need to include a cover sheet that includes […]

If you have an inquiry about calls/charges to your account that you did not accept or authorize, please print out the Inquiry form. You will need to complete and ensure you sign and date the form.   Once the form has been completed, the form can be submitted via our website by attaching the form through Email A Question Go to www.securustech.net Click […]

What is a call diverter and why does Securus not allow calls from some companies? Call Diverters also known as remote call forwarding. For security reasons, Securus Technologies does not allow calls to go through call diverters. Friends and Family usually use these services to take advantage of local, less expensive rates, versus the applicable long-distance rates. The correctional facilities we serve do not allow calls to be diverted, re-routed, forwarded, or in […]

Can an account be set-up with an International number? Yes! However, you must call customer care at 1-800-844-6591 to get started For Call accounts, the facility must allow international calling. Customer Care will create phone account. For All International accounts, they must pay using US money, such as a US prepaid credit card, MoneyGram, Western Union. We do not accept international funds. All contacts must be set-up by […]

What documents are required to set up a Special Account and how should the documents be sent to Securus? To set up a Special Account with Securus, please fax or mail in documentation to have your account type changed to a Special Account – Direct Billed. Required Information: Attorneys and Public Defenders: State Bar number Tax ID number Bail Bonds: Bonding License […]

Can an Attorney, Public Defender, Bond Company, Consulate or Non-Profit Organization set up a Special Account (SAG)? Yes, Special Accounts are business accounts that are for Bail Bondsmen, Public Defenders, Attorneys, and Prosecutors. The accounts are initially set up online at www.securustech.net by the Business owner as an Advance Connect or Direct Billed account or by one of our great call center agents. Once the […]