If the tablet is damaged, destroyed, or in need of repair, the facility staff will make the appropriate determination and provide the user with a new or repaired tablet. The facility may or may not approve a repair or replacement, notably if the damage was intentional. The subscription will automatically be cancelled if the repair or replacement was […]
If Securus is unable to obtain payment from you, via PayPal, Securus will deactivate the tablet immediately.
To cancel a subscription, log into your PayPal account and cancel from the preauthorized payments section. You may cancel a tablet subscription at any time – however no refunds, credits, or prorated charges will be available for partial months. To avoid further charges, you must cancel the subscription before the beginning of the next billing cycle.Please note: […]
Neither you nor your incarcerated loved one owns the tablet. Prior to release, the user will relinquish the tablet to facility staff. Your recurring PayPal subscription will be cancelled automatically.
The facility has ultimate control over your loved one’s access to the tablet and its services. No limitation on access will be grounds for whole or partial refunds, credits, compensation, or other consideration of any kind, to you or the user.
By ordering a tablet, and authorizing the subscription service, you understand and acknowledge that there are no refunds.You will not get a refund if, for example: Incarcerated individual is released prior to the subscription ending Incarcerated individual’s tablet breaks, whether by own accord, or by someone else’s doing The tablet has been taken or services paused by the facility staff […]
You can log into your PayPal account and update payment information under Preapproved Payment Settings. You will need both Primary and Backup funding.
Yes, if you have multiple incarcerated individuals with access to tablets, you may have multiple tablet subscriptions. Each tablet will show up in your PayPal account as an individual listing for that user. Only one subscription per user is permitted.
Tablets typically are activated and distributed within 3-5 business days, following confirmation of your tablet order and payment receipt.
Securus Technologies does not charge any additional or hidden fees with a tablet subscription. There are no activation or early termination fees.