• Submit A Question
  • Call Us
  • System Status
Securus Help Center
  • Submit A Question
  • Call Us
  • System Status

Can I Use A Call Forwarder?

/Phone Account /Can I Use A Call Forwarder?
  • January 4, 2022
  • Phone Account

What is a call diverter and why does Securus not allow calls from some companies?

Call Diverters also known as remote call forwarding.

For security reasons, Securus Technologies does not allow calls to go through call diverters. Friends and Family usually use these services to take advantage of local, less expensive rates, versus the applicable long-distance rates. The correctional facilities we serve do not allow calls to be diverted, re-routed, forwarded, or in any way mask the true terminating location or called party. Calls from jails must be secure and investigators must be able to audit and track calls to recipients. There are strict rules about how calls can be routed outside of correctional facilities. If Securus detects that a call is routing through a call diversion service; calls to the number will be blocked.

Related Articles

  • How do I add another inmate to my account?

  • Do I have duplicate accounts?

  • How do I find my account number?

  • How can I speak to an inmate?

  • What can I do to prevent calls from being blocked?

  • How can I block my phone number from receiving incarcerated individual calls?

Recent Articles

  • How Do I Transfer Stamps?
  • Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada?
  • How to make a MoneyGram Payment?
  • How do I get setup for eMessaging using the Securus Apple iOS app?
  • How do I get setup for eMessaging using the Securus Android app?

Popular Articles

  • Why is my Account Status Blocked?
  • Where is my account balance located online?
  • How do I add another inmate to my account?
  • How Do I Close My Phone Account?
  • How do I unblock my phone number on my Securus online account?

Latest Articles

  • How Do I Transfer Stamps?
  • Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada?
  • How to make a MoneyGram Payment?
  • How do I get setup for eMessaging using the Securus Apple iOS app?
  • How do I get setup for eMessaging using the Securus Android app?

Securus News

  • Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs
  • New Securus Originals’ Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration
  • Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals
  • Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals
  • Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App
Aventiv
is the parent company of
AllPaid| JPay| Securus Technologies
 
Portals (Coming Soon)
Family & Friends| Customer / Agency| Attorney| Vendor

Privacy Policy| Terms And Conditions| Contact Support
©2021 | Securus Technologies, LLC All Rights Reserved
Money transfers and payments are subject to terms of service and may be subject to state laws and regulations. Please see the AllPaid and JPay websites for further information.
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.