Reasons why your account status may show as blocked
Calls to your phone line(s) from a correctional facility may be blocked for many reasons:
Not enough funds on your Advanced Connect Account
If you are already logged into your Securus online account, click on “ADD FUNDS“.
If you have not logged in yet, please click HERE ,Once logged in you can click on “ADD FUNDS”.
Or call Securus Correctional Billing Services at 972-734-1111.
Direct Bill is past due
If you are already logged into your Securus online account, click on “ADD FUNDS”
If you have not logged in yet, please go www.securustech.net and click Sign In. Once logged in you can click on “ADD FUNDS” or call us at 972-734-1111.
Exceeded Your Spending Limit
If you have exceeded your account spending limit with Securus, calls to your line may be blocked. If you believe this is the case, please contact us at 972-734-1111.
New Telephone Number
If you have a new telephone number, a restriction could be on your line. Simply provide us Proof of ownership with the date you received your new number from your local telephone company, and Securus Correctional Billing Services may be able to remove the restriction.
What is acceptable Proof of Ownership? Please review Proof of Ownership – What it is? Section.
Wrong digit (number) pressed when accepting a call
If you accidentally pressed the incorrect number when attempting to accept the incoming call you may have blocked your line. Please contact us at 972-734-1111 to see if there is a block on your line.
In the past you may have requested to have a block placed on your phone
If you are already logged into your Securus online account, you can click on Block & Unblock calls.
If you have not logged in yet, please log in at www.securustech.net Once logged in you can click on Block & Unblock calls.
Or call Securus Correctional Billing Services at 972-734-1111
Returned check or credit card charges
Call Securus Correctional Billing Services at 972-734-1111
RCF blocks can be added for two common reasons
The use of a diverter number or VoIP (Voice-over-Internet Protocol)
For security reasons, Securus and the correctional facilities we serve do not allow calls to be diverted, re-routed, forwarded, or in any way mask the true terminating location or called party. Call diverters services are used to take advantage of local, less expensive rates, versus the applicable long- distance rates.
VoIP (Voice-over-Internet Protocol) – Internet based phone systems.
VoIP is telephone service connected to a cable box or an Internet router as opposed to a regular phone line.
To resolve this issue, the phone number must be ported
Porting is the process of transferring a billed telephone number from one telephone provider to another (e.g., transferring a billed telephone number from Verizon Wireless to Vonage).
Proof of ownership must be provided to have block removed and the phone number will be unblocked/added to the RCF exception list if applicable.