We’re automatically converting your TDCJ Securus Direct Bill account to a Securus AdvanceConnect prepaid account. We will begin transitioning accounts in August. If your last name begins with the letter A, your account will be automatically converted to an AdvanceConnect account from August 8, 2023, through August 16, 2023. If your last name begins with […]
Receiving calls If you have an AdvanceConnect account with Securus and want to receive calls from someone at a different facility that also has Securus calling service you don’t have to do anything. They can call you or any of the authorized numbers on the account. eMessaging / SVC / Securus Debit Each of these […]
You could have two AdvanceConnect prepaid calling accounts that were created with two different phone numbers. Our customer care agent can ‘merge’ the two accounts. If you need help with this call us at 972-734-1111.
After sign in, the ‘My Account’ page displays. The AdvanceConnect account number is listed under the phone number on the AdvanceConnect tile. On the Securus apps after sign in, click ‘Launch’ on the AdvanceConnect row. Your AdvanceConnect account number is listed under your prepaid balance.
You cannot call a facility but your incarcerated individual can make outgoing calls*. You will need to know the state and facility name where they are housed. The quickest way to get setup is to create your Securus online account then sign up for a prepaid calling account. Click here to create your Securus online […]
There are a few ways to ensure you can always receive calls: Add more funds than you expect to use for the month. Log into Securus Online and click Add Funds Make a payment higher than the minimum amount on the bill. Do not forward calls. Do not attempt to add additional parties to the line.
If you would like to prevent calls from a correctional facility handled by Securus Technologies. Log into your account at www.securustech.net. Click Mange Prepaid Account Click Block/Unblock Calls. Click Add a Block in the upper right-hand corner. Select the phone number you wish to block and if you would like to block all the facilities […]
If you are not already logged into your account, go to https://www.securustech.net/ Select Manage Prepaid Account Select Block/Unblock Calls. Select the phone number from the drop down that you want to unblock. Click Unblock. Select Confirm
How can a user on www.securustech.net check to see if they missed a call from an incarcerated individual?
Login to your account Select Manage Account within the Phone Account Section Click on Call Details- use drop down and select call attempts If users have more than one telephone number on the account, use the drop down to select the telephone number that the attempt may have been on.
Acceptable forms of Proof of Ownership Current copy of a phone bill from your provider with the date of Installation or Purchase Order which includes: Full name Billing address Phone number All documents must be on phone company letterhead. No handwritten documents will be accepted. Customer will need to include a cover sheet that includes […]