How Do I Close My Phone Account?

F&F must first log into their online account. Then select the account you want to close

Select Manage Prepaid Account for Advance Connect

Select Manage Account for Direct Billed

Click Close Account and then a box will pop up with the following instructions:

For all credit card transactions made via phone or Securus Online, full, or partial refund amounts will be applied to the payment source last used. A refund is generally issued within 10-12 business days.

For payments made via Western Union, full refunds will be refunded through Western Union in 10-12 business days and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks.

For payments made via MoneyGram or payments made by mail, full and partial refunds will be issued by check via regular U.S. Postal Service mail in 2-3 weeks. Please verify your address below.

If your address is incorrect, please go to My Settings by clicking the settings icon  and correct your address before closing your account.

Then click Close Account message will then indicate the account was successfully closed.Note: Securus Video Connect and eMessaging account are unable to be closed online.