By ordering a tablet, and authorizing the subscription service, you understand and acknowledge that there are no refunds.
You will not get a refund if, for example:

  • Incarcerated individual is released prior to the subscription ending
  • Incarcerated individual’s tablet breaks, whether by own accord, or by someone else’s doing
  • The tablet has been taken or services paused by the facility staff
  • Delay in tablet delivery to a facility and/or to the user upon receipt by the facility
  • Tablet services are down, be it in all or part of the services