The best way to know if your contact has a tablet is to ask on the next phone call from them or eMessage.
How do I know if an incarcerated individual has a tablet?
The only way to know is to ask him the next time he calls, ask him using eMessaging or when you have a Video Connect session.
What are the incarcerated tablets used for?
The applications available vary by facility. Some of the uses are for: Access to free educational, motivational and spiritual content Purchasing stamps for eMessaging Renting or purchasing entertainment content, such as movies, games and music Phone calls (using earbuds) Not all applications available at all facilities. You can help them with rentals or purchases by […]
What happens if a tablet I ordered breaks or requires repair?
If the tablet is damaged, destroyed, or in need of repair, the facility staff will make the appropriate determination and provide the user with a new or repaired tablet. The facility may or may not approve a repair or replacement, notably if the damage was intentional. The subscription will automatically be cancelled if the repair or replacement was […]
What happens if I stop paying for the tablet?
If Securus is unable to obtain payment from you, via PayPal, Securus will deactivate the tablet immediately.
How do I cancel or end a subscription for a Secureview Tablet?
To cancel a subscription, log into your PayPal account and cancel from the preauthorized payments section. You may cancel a tablet subscription at any time – however no refunds, credits, or prorated charges will be available for partial months. To avoid further charges, you must cancel the subscription before the beginning of the next billing cycle.Please note: […]
Do I, or my friend and family user, get to keep the tablet upon release?
Neither you nor your incarcerated loved one owns the tablet. Prior to release, the user will relinquish the tablet to facility staff. Your recurring PayPal subscription will be cancelled automatically.
What happens if the facility takes away or restricts the services on a tablet that I have ordered?
The facility has ultimate control over your loved one’s access to the tablet and its services. No limitation on access will be grounds for whole or partial refunds, credits, compensation, or other consideration of any kind, to you or the user.
How can I get a refund for the Secureview Tablet?
By ordering a tablet, and authorizing the subscription service, you understand and acknowledge that there are no refunds.You will not get a refund if, for example: Incarcerated individual is released prior to the subscription ending Incarcerated individual’s tablet breaks, whether by own accord, or by someone else’s doing The tablet has been taken or services paused by the facility staff […]
How do I update my payment information in PayPal?
You can log into your PayPal account and update payment information under Preapproved Payment Settings. You will need both Primary and Backup funding.