Incarcerated individuals cannot text you unless you have them as contacts in your account. To block an incarcerated individual that you’ve added as a contact, launch Text Connect through the app or website.
- On the mobile app: From the Text Connect home screen, select the contact you wish to block. Click Ø to the right of the name to block future texts. You can unblock that person anytime by clicking it again.
- On the web: From the Text Connect page, go to the Contacts menu. Check the box under the “Block” column to block this contact. You can unblock that person by unchecking the box.