How do I submit an inquiry for calls/charges I paid for, which I did not accept or authorize?

If you have an inquiry about calls/charges to your account that you did not accept or authorize, please print out the Inquiry form. You will need to complete and ensure you sign and date the form.  

Once the form has been completed, the form can be submitted via our website by attaching the form through

• Email A Question
  • Go to www.securustech.net
  • Click on customer care (lower section of website)
  • Select Email a question
  • Fill in required information
  • Upload the form

Family and Friends may also:

• Fax form to 972-277-0714

• Mail form to:

Attn: Inquiry Department

PO Box 1109

Addison, Texas 75001

The inquiry may take up to 5 days to process upon receipt of form.