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How to Setup A Phone Account With An International Number

/Phone Account /How to Setup A Phone Account With An International Number
  • January 4, 2022
  • Phone Account

Can an account be set-up with an International number?

Yes! However, you must call customer care at 1-800-844-6591 to get started

For Call accounts, the facility must allow international calling. Customer Care will create phone account.

For All International accounts, they must pay using US money, such as a US prepaid credit card, MoneyGram, Western Union. We do not accept international funds.

All contacts must be set-up by an agent and the agent will need to ensure they provide the customer with web access.

For calls, if the facility allows international calling, the agent can create the account. Agent should check rates. If rates are available for the international number, the facility allows international calling.

Family and Friends that live in another country can establish an International phone account when their loved one is incarcerated at an IL DOC, & CT DOC facility.

NY DOC- allows international only to North America Dialing Plan (Canada and Caribbean countries). No other international.PA DOC- incarcerated individual telephones may be used to place phone calls to telephone numbers in the North American Calling Plan (all 50 states, and including Puerto Rico, Canada, the U.S. Virgin Islands, and other Caribbean Islands). Calls to any of the 50 states may be made either collect or with the use of pre-paid minutes purchased at the commissary. Calls to Puerto Rico, Canada, the U.S. Virgin Islands, and other Caribbean Islands must be made pre-paid. Calls to international numbers that are not in the North American Calling Plan (NACP) are permitted; however, they must be made pre-paid.

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