We have upgraded the Securus Text Connect system to use units called Connects for sending text messages. Any unused balance on your account at the time of this upgrade were converted to the number of Connects needed to send the same number of text messages you had in your account. Rest assured, you did not lose any […]
Topic: Text Connect
Can I be notified when my Securus Text Connect balance is low?
Yes! On our website, once you are on the Securus Text Connect page, click “Balance Alert/Recharge.” Or, on the mobile app, go to the $ menu and select “Balance Alert/Recharge.” From there, check the box next to “Balance Alert” and set your preferred number of Connects for the alert. When your balance falls below that number, you’ll receive an email alerting you of the balance. You can return […]
How do I turn off balance alerts?
On our website, once you are on the Securus Text Connect page, click “Balance Alert/Recharge.” Or, on the mobile app, go to the $ menu and select “Balance Alert/Recharge.” From there, switch off “Balance Alert” to disable this feature and stop receiving balance notifications.
How do I add Connects to my Securus Text Connect account for facilities that offer free communications?
Some states/facilities have agreements that cover Securus Text Connect, so these communications may be free for incarcerated individuals, as well as their friends and family. When you sign up for Securus Text Connect and add a contact at one of these facilities, you must visit the purchase section for that contact one time to load […]
Can I set up my account to automatically purchase more Connects when my balance is low?
Yes! Where available, applicable Connects packages are marked with an asterisk (*) to indicate they are eligible for Recharge. This means you can set up this package to be repurchased automatically using your saved credit card when your Connects balance falls below a specified number. In the Purchase section, if you select a package that […]
How do I turn off Recharge?
On our website, once you are on the Securus Text Connect page, click “Balance Alert/Recharge.” Or, on the mobile app, go to the $ menu and select “Balance Alert/Recharge.” From there, find the facility where you would like to turn off Recharge and disable the setting. Once disabled, you will go back through the purchase process described above […]