What options are available to receive calls from an incarcerated individual?
We have several phone accounts for customers to choose from.
- AdvanceConnect™ (our most popular) – which is a prepaid calling account. With an AdvanceConnect™ account all calls will connect to all phone types such as landline phones, cell phones, and Internet phones (such as VoIP carriers) pending facility restrictions. You can also add multiple phone numbers to your account so you can be reached wherever you are.
When creating an account or adding a phone number to your account and the number is already in our system, you may receive an error message. If you receive an error message, please feel free to call our Customer Service line at 972-734-1111.
- Direct Bill account allows users to receive collect calls from an incarcerated individual and have the charges billed directly to them each month from Securus.
Direct Bill is best suited for Family and Friends whose incarcerated individual is incarcerated for longer than two years, an attorney, bail bondsman, consulate, social worker, other small business, or government agency.
Users must pass an Equifax credit check.
To sign up call 972-734-1111 from your mobile phone or 1-800-844-6591 from your landline phone.
You must pay your bill on or before the due date or your line will be blocked, and your Direct Bill Account will be automatically converted to a Family & Friends AdvanceConnect™ Account. You will not be able to receive calls until you pay the past due charges and then for all future calls you receive must be paid for in advance using a Family & Friends AdvanceConnect™.
Example-If you have a Direct Bill Account and your credit limit every month is $200.00. If you spend $100.00 a month on the calls you receive, you will be billed $100.00 and you can continue to receive calls and spend up to your $200.00 credit limit. If you spend all $200.00 in a month, you will not be able to receive any more calls until Securus receives a payment from you.