• Submit A Question
  • Call Us
  • System Status
Securus Help Center
  • Submit A Question
  • Call Us
  • System Status
en English
ar Arabiczh-CN Chinese (Simplified)nl Dutchen Englishfr Frenchde Germanit Italianpt Portugueseru Russianes Spanish

What Are The Phone Account Options?

/Phone Account /What Are The Phone Account Options?
  • December 7, 2021
  • Phone Account

What options are available to receive calls from an incarcerated individual?

We have several phone accounts for customers to choose from.

  • AdvanceConnect™ (our most popular) – which is a prepaid calling account. With an AdvanceConnect™ account all calls will connect to all phone types such as landline phones, cell phones, and Internet phones (such as VoIP carriers) pending facility restrictions. You can also add multiple phone numbers to your account so you can be reached wherever you are.

When creating an account or adding a phone number to your account and the number is already in our system, you may receive an error message.  If you receive an error message, please feel free to call our Customer Service line at 972-734-1111. 

  • Direct Bill account allows users to receive collect calls from an incarcerated individual and have the charges billed directly to them each month from Securus.

Direct Bill is best suited for Family and Friends whose incarcerated individual is incarcerated for longer than two years, an attorney, bail bondsman, consulate, social worker, other small business, or government agency.

Users must pass an Equifax credit check.

To sign up call 972-734-1111 from your mobile phone or 1-800-844-6591 from your landline phone.

You must pay your bill on or before the due date or your line will be blocked, and your Direct Bill Account will be automatically converted to a Family & Friends AdvanceConnect™ Account. You will not be able to receive calls until you pay the past due charges and then for all future calls you receive must be paid for in advance using a Family & Friends AdvanceConnect™.

Example-If you have a Direct Bill Account and your credit limit every month is $200.00. If you spend $100.00 a month on the calls you receive, you will be billed $100.00 and you can continue to receive calls and spend up to your $200.00 credit limit. If you spend all $200.00 in a month, you will not be able to receive any more calls until Securus receives a payment from you.

Related Articles

  • What can I do to prevent calls from being blocked?

  • How can I block my phone number from receiving incarcerated individual calls?

  • How do I unblock my phone number on my Securus online account?

  • How can a user on www.securustech.net check to see if they missed a call from an incarcerated individual?

  • What are acceptable documents for Proof of Ownership?

  • How do I submit an inquiry for calls/charges I paid for, which I did not accept or authorize?

Recent Articles

  • Why have the Terms & Conditions Changed?
  • How will I know if my inmate has been transferred?
  • I used to send emails using a service called JPay Mail, Is this the same service?
  • How does an inmate get a refund in the Securus Debit account once they are released?
  • Can I get a refund if I make a deposit to a Securus Debit account?

Popular Articles

  • Why is my Account Status Blocked?
  • Where is my account balance located online?
  • How Do I Close My Phone Account?
  • How do I unblock my phone number on my Securus online account?
  • What Are The Phone Account Options?

Latest Articles

  • Why have the Terms & Conditions Changed?
  • How will I know if my inmate has been transferred?
  • I used to send emails using a service called JPay Mail, Is this the same service?
  • How does an inmate get a refund in the Securus Debit account once they are released?
  • Can I get a refund if I make a deposit to a Securus Debit account?

Securus News

  • SECURUS TECHNOLOGIES DISCONTINUES OUTBOUND VOICEMAIL SERVICE CRITICIZED AS TOO COSTLY
  • SECURUS TECHNOLOGIES CALLS FOR AMORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE
  • California Public Utilities Commission Needs More Thoughtful Approach to ITS
  • Louisiana Jails and Prisons to Receive Free Phone Calls in Aftermath of Hurricane
  • Aventiv Technology Partners with Grammy Award Winning Artist, Lecrae, to Host the Corrections Industry’s First Hip-Hop Track Contest for Incarcerated Individuals
Aventiv
is the parent company of
AllPaid| JPay| Securus Technologies
 
Portals (Coming Soon)
Family & Friends| Customer / Agency| Attorney| Vendor

Privacy Policy| Terms And Conditions| Contact Support
©2021 | Securus Technologies, LLC All Rights Reserved
Money transfers and payments are subject to terms of service and may be subject to state laws and regulations. Please see the AllPaid and JPay websites for further information.
Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.
Android, Google Play and the Google Play logo are trademarks of Google LLC.