IMPORTANT: If you are NOT receiving calls and phone does not ring AND/OR only getting our recording in Voicemail then do the following:
- Make sure that the Site Caller ID is added as a “Contact” on your phone!
- Make sure that all SPAM/Blocking App’s on your phones are not blocking the above Caller ID OR you may want to completely turn off the App.
- Call your Phone Provider and asked them to ADD the Site Caller ID to a safe list of callers that may call you and make sure the carrier themselves are not blocking the Caller ID.
Please see below on what to try and do based on phone provider.
T-Mobile / SPRINT and MetroPCS customers can check whether Scam Block is on or off on their phones by dialing #787# and pressing the call button.
** To DISABLE Scam Block you should dial #662# and pressing the call button.
https://www.t-mobile.com/news/press/scam-block
https://callreporting.t-mobile.com/
https://www.sprint.com/en/landings/scamprotection.html
COMCAST Residential Voice Customer with Xfinity Voice Spam Blocker:
Setting for Voicemail Spam Blocker.:
If calls are being routed direct to voicemail when calling a Comcast residential voice customer, you can change your Xfinity Voice Spam Blocker settings to ‘Allow’ for ‘Medium Spam Risk’ calls. You can also call Comcast and open a ticket with Comcast if they need help changing their Xfinity Voice Spam Blocker settings.
VERIZON – https://reportarobocall.com/
https://www.verizon.com/solutions-and-services/call-filter/
AT&T / CINGULAR WIRELESS – https://hiyahelp.zendesk.com/hc/en-us/requests/new
These changes are due to rulings from the FCC which is to trying to make all Network carriers combat the industry wide Spamming problem. Additional links below provide further information.
REFERENCES: FCC Guidelines
https://www.fcc.gov/consumers/guides/stop-unwanted-robocalls-and-texts
https://www.fcc.gov/spoofed-robocalls
https://www.fcc.gov/sites/default/files/stop_unwanted_robocalls_and_texts.pdf