There are no refunds on eMessaging stamps. This is the industry norm on correctional email services. Just like US Postal mail today, stamps are not refunded for undeliverable mail.
- This includes if the F&F sends a message, a photo and paid for an incarcerated individual reply that is rejected due to facility policies.
- If an incarcerated individual reply stamps is sent, it is considered used or spent.
- If a message is rejected, all elements are rejected and non-refundable
For example, if a sender sends a message that is not against facility policy, but the photo is against policy, all elements of the message are rejected, including the stamp added for the incarcerated individual reply.