It is likely that you need to link your JPay account to a Securus account to be able to send and receive eMessages.  Go to and enter your email address (JPay user ID) and JPay password. You can also contact us at 972-734-1111 for assistance. 

NOTE – If you are outside of the US, Mexico or Canada you must contact us for assistance in the of the following ways:

Email us



Call us 1-800-844-6591