Will other services besides Email also be moving over to Securus?

All Email-related services will be moved, which includes Email/eMessaging, photo attachments, Snap n’ Send, eCards and VideoGrams. Money Transfer will remain available for these individuals through Jpay.com and the JPay mobile apps. Media Funding will move to Securus Debit and will continue funding on Securus Debit account.  Some facilities will move JPay Video Connect to […]

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Can I use both JPay and Securus at the same time?

Once a facility has been moved over to the new Securus eMessaging, you will only be able to use Securus to send and receive messages with those individuals. The Email service will no longer be available for these individuals through JPay. However, if you are sending emails to other incarcerated individuals that have not yet been moved […]

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Will I keep my Email history and stamp balances?

Yes, if you link your JPay account to a Securus account so that the history and balances can be transferred over and available in your new account. Once we link your account to a Securus account all your Email history with that individual will be available, along with any available stamp balances that can be used […]

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How can I access and use Securus eMessaging?

For you to continue to email those who have been moved over to the new eMessaging, you’ll need to start using the Securus mobile apps or www.securustech.net.  The features are virtually the same and we’ll continue to enhance the services to support your communication needs.

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