It is likely that you need to link your JPay account to a Securus account to be able to send and receive eMessages. Go to https://securustech.online/#/jpay and enter your email address (JPay user ID) and JPay password. You can also contact us at 972-734-1111 for assistance.
All Email-related services will be moved, which includes Email/eMessaging, photo attachments, Snap n’ Send, eCards and VideoGrams. Money Transfer will remain available for these individuals through Jpay.com and the JPay mobile apps. Media Funding will move to Securus Debit and will continue funding on Securus Debit account. Some facilities will move JPay Video Connect to […]
Once a facility has been moved over to the new Securus eMessaging, you will only be able to use Securus to send and receive messages with those individuals. The Email service will no longer be available for these individuals through JPay. However, if you are sending emails to other incarcerated individuals that have not yet been moved […]
You will know that it’s time for you to link your accounts when Securus sends an email communication to the personal email address used as your JPay username advising you what to do and providing a URL explaining the steps to link your JPay account to a Securus account. If you did not receive the […]
Yes, if you link your JPay account to a Securus account so that the history and balances can be transferred over and available in your new account. Once we link your account to a Securus account all your Email history with that individual will be available, along with any available stamp balances that can be used […]
Not currently. If the facility of an incarcerated individual that you have emailed on JPay is moved to eMessaging, you will receive an email to the personal address used as your JPay username to alert you to this change.
For you to continue to email those who have been moved over to the new eMessaging, you’ll need to start using the Securus mobile apps or www.securustech.net. The features are virtually the same and we’ll continue to enhance the services to support your communication needs.
Securus Technologies is the parent company of JPay, and we are in the process of merging our services to help you stay connected. Over time we will be moving facilities over to use Securus eMessaging as we continue to improve the experience for you to communicate with your loved ones.