Cancelling a Video Session Problem: How to cancel my video sessionSolution: All Securus Video Connect℠ sessions must be canceled through the Securus Video Connect℠ account on your mobile App or Securus Online at www.securustech.net. Family and Friends will need to log in to Securus Online with their email address and password, go to my sessions and cancel the video session. Each facility has a timeframe in which you must cancel (most are 24 hours before the session begins) Problem: Unable […]
Topic: Securus Video Connect
How to schedule a Securus Video Connect℠ session using a lobby terminal if allowed?
How to Schedule a New Visit Tap the SCHEDULER ICON Tap the NAME and enter your name then tap OK Enter PHONE NUMBER then tap OK Enter your EMAIL ADDRESS (optional) then tap OK (It is recommended you enter an email address to be notified if the visit is cancelled GO TO NEXT STEP Tap and enter the INCARCERATED INDIVIDUALS LAST NAME then […]
How Do I Schedule A Securus Video Connect Session?
Remote Video Session – Online Click here to watch a videoon, how to schedule Securus Video Connect℠ sessions Onsite Video Sessions – with Account Go to www.securustech.net and log into your account. Go to your Securus Video ConnectSM account tile and click Schedule Session. If you have already requested access and have been approved, you will see the schedule visit button. Select Schedule […]
How can I open an Securus Video Connect℠ account?
Family and Friends Accounts To begin using Securus Video Connect℠, you must first create a Securus Online account. Click: here and then select “Sign Up” to create your account and add Securus Video Connect℠. Once your account is created and validated, you will need to request access to the facility where your loved one is incarcerated, that offers Securus Video Connect℠. Once approved by the correctional facility, you can begin […]
What do I need to do to have a Securus Video Connect℠ session from at home or anywhere?
Technical Specifications for Securus Video Connect℠ In order to use Video Connect you will need to have a browser, Microsoft Windows Operating system (Windows 7 or above) on a PC or Smartphone with either the iOS or Android operating system. Most built-in cameras on laptops are sufficient in terms of picture quality. For users with an external webcam, we […]