Securus Video Connect monthly subscription will now allow a payment option plan that allows users to subscribe to unlimited video sessions for a monthly subscription fee. The subscription will automatically renew and charge the users credit card on file.Note: Refunds are not offered for missed sessions or the monthly subscription cost. Securus Online Securus Online Securus Video Connect will allow Family and Friends to take advantage of the promotions to subscribe to the monthly subscription service. The monthly service […]
Make sure yourconnection remains consistent throughout your entire scheduled visit. Do not drive during your session. If you are traveling from one location to another while you are having a session, make sure you have not lost signal. If you are using Wi-Fi to participate in a video session, make sure their Wi-Fi signal is strong […]
Make sure your device meets the standard requirements to run the Securus Video ConnectSM application. Minimum Requirements: For Android device- click here For Apple device- click here If your device meets the above requirements, try restarting your device. If the SecurusVideoConnect℠ will not launch after restarting your device, please remove and reinstall the app.
Adding a Facility Once you are logged into your online account click on Manage Account Click Add a New Facility tab. Select the state and facility that you wish to add, click ADD FACILITY. Next, a popup is displayed confirming the action, select OK The newly added facility will show as “pending” until approved. Once approved it will […]
Securus Video Connect℠ can only be closed by a Customer Care Representative. To do so, please call 1-877-578-3658
Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off?
Securus is not responsible for disconnects due to behavior issues, any disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you believe your session was disconnected due to a Securus Video ConnectSM system error, fill out and submit the Credit Request Form. We will review and reply to […]
Cancelling a Video Session Problem: How to cancel my video sessionSolution: All Securus Video Connect℠ sessions must be canceled through the Securus Video Connect℠ account on your mobile App or Securus Online at www.securustech.net. Family and Friends will need to log in to Securus Online with their email address and password, go to my sessions and cancel the video session. Each facility has a timeframe in which you must cancel (most are 24 hours before the session begins) Problem: Unable […]
How to Schedule a New Visit Tap the SCHEDULER ICON Tap the NAME and enter your name then tap OK Enter PHONE NUMBER then tap OK Enter your EMAIL ADDRESS (optional) then tap OK (It is recommended you enter an email address to be notified if the visit is cancelled GO TO NEXT STEP Tap and enter the INCARCERATED INDIVIDUALS LAST NAME then […]
Remote Video Session – Online Click here to watch a videoon, how to schedule Securus Video Connect℠ sessions Onsite Video Sessions – with Account Go to www.securustech.net and log into your account. Go to your Securus Video ConnectSM account tile and click Schedule Session. If you have already requested access and have been approved, you will see the schedule visit button. Select Schedule […]
Family and Friends Accounts To begin using Securus Video Connect℠, you must ﬁrst create a Securus Online account. Click: here and then select “Sign Up” to create your account and add Securus Video Connect℠. Once your account is created and validated, you will need to request access to the facility where your loved one is incarcerated, that oﬀers Securus Video Connect℠. Once approved by the correctional facility, you can begin […]