In order to use Video Connect you have two options. You can download the free Securus app for Apple or Android devices. The minimum version supported are 8 for Android and 14 for Apple. You can also access Video Connect from a browser on your PC or mobile device. You will need to have a Microsoft […]
Topic: Securus Video Connect
What is a Video Connect Subscription?
The Securus Video Connect Subscription payment plan gives you a simple, fixed monthly payment option that takes the guess work out of your video costs. Availability is based on facility. If available, the offer will be presented as a payment option when you schedule a video session.
What is the Securus Video Connect Unlimited Subscription?
Securus Video Connect monthly subscription will now allow a payment option plan that allows users to subscribe to unlimited video sessions for a monthly subscription fee. The subscription will automatically renew and charge the users credit card on file.Note: Refunds are not offered for missed sessions or the monthly subscription cost. Securus Online Securus Online Securus Video Connect will allow Family and Friends to take advantage of the promotions to subscribe to the monthly subscription service. The monthly service […]
My Securus Video Connect session was dropped/interrupted while I was visiting. What can I do?
Make sure yourconnection remains consistent throughout your entire scheduled visit. Do not drive during your session. If you are traveling from one location to another while you are having a session, make sure you have not lost signal. If you are using Wi-Fi to participate in a video session, make sure their Wi-Fi signal is strong […]
The app is not launching on my device. What can I do?
Make sure your device meets the standard requirements to run the Securus Video ConnectSM application. Minimum Requirements: For Android device- click here For Apple device- click here If your device meets the above requirements, try restarting your device. If the SecurusVideoConnect℠ will not launch after restarting your device, please remove and reinstall the app.
How Do I Manage my Securus Video Connect Account?
Adding a Facility Once you are logged into your online account click on Manage Account Click Add a New Facility tab. Select the state and facility that you wish to add, click ADD FACILITY. Next, a popup is displayed confirming the action, select OK The newly added facility will show as “pending” until approved. Once approved it will […]
How can I Close my Securus Video Connect Account?
Securus Video Connect℠ can only be closed by a Customer Care Representative. To do so, please call 1-877-578-3658
How Can I Update My Profile Photo or ID for Video Connect?
A user can update their Government ID or their Personal Image independently of the other. Changing the user Image is easy: Securus Online Users that have a Securus Online account, click here to log in. Once logged into the users account you will see a section to the right with the user’s name and a settings icon […]
Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off?
Securus is not responsible for disconnects due to behavior issues, any disconnects initiated by the correctional facility, or disconnects due to Internet connection or hardware malfunctions. If you believe your session was disconnected due to a Securus Video ConnectSM system error, fill out and submit the Video Connect Credit Request Form. We will review and […]
How to Cancel/Reschedule a Securus Video Connect Session?
Cancelling a Video Session Problem: How to cancel my video sessionSolution: All Securus Video Connect℠ sessions must be canceled through the Securus Video Connect℠ account on your mobile App or Securus Online at www.securustech.net. Family and Friends will need to log in to Securus Online with their email address and password, go to my sessions and cancel the video session. Each facility has a timeframe in which you must cancel (most are 24 hours before the session begins) Problem: Unable […]