If you forgot your online password you can click Forgot Password here. You will be prompted to enter the email address that you used when opening the online account and the verification number that is displayed on that screen. Click Continue and the Security Questions you answered when you created your account will be presented. Answer these and your password will be reset and you can use it to sign in.
If you forgot your answers to the Security Questions you have the option to click Email A New Password and you’ll receive an email at the email address that you used when opening the online account with the reset password.
Note it is always a good practice to change the reset password to one that you can remember.
If you forgot your 4 digit numeric PIN, cal us at 972-734-1111 for assistance.