It depends on what services you have used to determine if you are eligible for a refund. See below: ADVANCECONNECT PREPAID CALLING ACCOUNT: If you do not want to use Securus services any longer, you can close your account from the Securus website or delete your online account on the Securus apps that will trigger […]
If calling from a mobile device 972-734-1111. If calling from a landline or outside of the US 1-800-844-6591
You must call us at 972-734-1111 and an agent will assist you.
To change your address on our website sign in then on the My Account page your name and address are listed at the right. Click the gear to update your address. To change your address on the Securus apps, sign in and click the three dots at the top menu, then select My Settings. Update […]
Receiving calls If you have an AdvanceConnect account with Securus and want to receive calls from someone at a different facility that also has Securus calling service you don’t have to do anything. They can call you or any of the authorized numbers on the account. eMessaging / SVC / Securus Debit Each of these […]
You will need to call us at 972-734-1111 to obtain or change your email address.
If you forgot your online password you can click Forgot Password here. You will be prompted to enter the email address that you used when opening the online account and the verification number that is displayed on that screen. Click Continue and the Security Questions you answered when you created your account will be presented. […]
On the Credit Card screen select ‘Delete Card’.
If you have already received a call the facility name will be stated in the opening message. If you don’t remember call us at 972-734-1111 and an agent can check if they have tried to call you and identify the facility.
We offer many options in getting help and support. Click here to learn more.