It depends on what services you have used to determine if you are eligible for a refund. See below: ADVANCECONNECT PREPAID CALLING ACCOUNT: If you do not want to use Securus services any longer, you can close your account from the Securus website or delete your online account on the Securus apps that will trigger […]
What is the phone number for Customer Service?
If calling from a mobile device 972-734-1111. If calling from a landline or outside of the US 1-800-844-6591
How do I add another inmate to my account?
Receiving calls If you have an AdvanceConnect account with Securus and want to receive calls from someone at a different facility that also has Securus calling service you don’t have to do anything. They can call you or any of the authorized numbers on the account. eMessaging / SVC / Securus Debit Each of these […]
What if I forgot or want to change the email address I use for my account?
You will need to call us at 972-734-1111 to obtain or change your email address.
What if I forgot answers to verify my account?
If you forgot your online password you can click Forgot Password here. You will be prompted to enter the email address that you used when opening the online account and the verification number that is displayed on that screen. Click Continue and the Security Questions you answered when you created your account will be presented. […]
How can I find the name of the facility?
If you have already received a call the facility name will be stated in the opening message. If you don’t remember call us at 972-734-1111 and an agent can check if they have tried to call you and identify the facility.
What methods of customer service are available?
We offer many options in getting help and support. Click here to learn more.
How do I get started with Securus?
If your incarcerated individual is located at a facility where Securus provides services, the easiest way to get setup to receive phone calls and use other communication services is to create an online account and use our website or free apps for Android and iOS. Go to https://securustech.online/#/enroll to create an account. Below are explanations […]
How can I find an inmate ID?
Generally you can search the correctional facility website. You can also search on our website and apps by first and last name to find someone.
What am I agreeing to when I save a card?
You must agree to the Saved Card Agreement. Click the link to read the agreement.