How Do I Get Unused Money Refunded?

It depends on what services you have used to determine if you are eligible for a refund.    See below: ADVANCECONNECT PREPAID CALLING ACCOUNT: If you do not want to use Securus services any longer, you can close your account from the Securus website or delete your online account on the Securus apps that will trigger […]

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What if I forgot answers to verify my account?

If you forgot your online password you can click Forgot Password here. You will be prompted to enter the email address that you used when opening the online account and the verification number that is displayed on that screen. Click Continue and the Security Questions you answered when you created your account will be presented. […]

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How can I find the name of the facility?

If you have already received a call the facility name will be stated in the opening message. If you don’t remember call us at 972-734-1111 and an agent can check if they have tried to call you and identify the facility.

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How do I get started with Securus?

If your incarcerated individual is located at a facility where Securus provides services, the easiest way to get setup to receive phone calls and use other communication services is to create an online account and use our website or free apps for Android and iOS. Go to https://securustech.online/#/enroll to create an account. Below are explanations […]

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