Submit A Question
Call Us
System Status

Submit A Question
Call Us
System Status

What methods of customer service are available?

/General /What methods of customer service are available?

July 28, 2022
General

We offer many options in getting help and support. Click here to learn more.

Related Articles

How Do I Get Unused Money Refunded?
What is the phone number for Customer Service?
How do I add another inmate to my account?
What if I forgot or want to change the email address I use for my account?
What if I forgot answers to verify my account?
How can I find the name of the facility?

Search

Recent Articles

How Do I Transfer Stamps?
Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada?
How to make a MoneyGram Payment?
How do I get setup for eMessaging using the Securus Apple iOS app?
How do I get setup for eMessaging using the Securus Android app?

Popular Articles

Why is my Account Status Blocked?
Where is my account balance located online?
How do I add another inmate to my account?
How Do I Close My Phone Account?
How do I unblock my phone number on my Securus online account?

Latest Articles

How Do I Transfer Stamps?
Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada?
How to make a MoneyGram Payment?
How do I get setup for eMessaging using the Securus Apple iOS app?
How do I get setup for eMessaging using the Securus Android app?

Securus News

Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs
New Securus Originals’ Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration
Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals
Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals
Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App

Aventiv
is the parent company of
AllPaid| JPay| Securus Technologies Portals (Coming Soon)
Family & Friends| Customer / Agency| Attorney| Vendor

Privacy Policy| Terms And Conditions| Contact Support©2021 | Securus Technologies, LLC All Rights ReservedMoney transfers and payments are subject to terms of service and may be subject to state laws and regulations. Please see the AllPaid and JPay websites for further information.Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.Android, Google Play and the Google Play logo are trademarks of Google LLC.