In order to use Video Connect you have two options. You can download the free Securus app for Apple or Android devices. The minimum version supported are 8 for Android and 14 for Apple.
You can also access Video Connect from a browser on your PC or mobile device. You will need to have a Microsoft Windows Operating system (Windows 7 or above) on a PC or Smartphone with either the iOS or Android operating system. Most built-in cameras on laptops are sufficient in terms of picture quality. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera or better. You can purchase webcams at most electronics stores (such as Best Buy and Amazon) and many general retailers.
There is also a small JAVA client that is required for Video Connect to transmit the audio and video (which downloads automatically). In case you are prompted to allow permission for the Java client installation please accept the update.