The app is not launching on my device. What can I do?

Make sure your device meets the standard requirements to run the Securus Video ConnectSM application.

Minimum Requirements:

  • For Android device- click here
  • For Apple device- click here

If your device meets the above requirements, try restarting your device.

If the SecurusVideoConnect℠ will not launch after restarting your device, please remove and reinstall the app.