If your inmate’s name has disappeared from your contact list, it means they probably don’t have access to the tablet. This can happen for several reasons. Often this happens when they’re transferred from a facility that is already using Securus eMessaging to a different facility that hasn’t started using Securus eMessaging and is still using […]
Topic: Texas Department of Criminal Justice
What if the inmate receives a Unity tablet but then gets transferred to a unit that hasn’t gotten them?
When you first set up your Securus eMessaging account, you locate your loved one and add them to your contact list. If your loved one gets transferred to a site that does not have two-way eMessaging available, their name will leave your contact list. If this happens go back to using JPay.com or JPay apps […]
I have been sending emails from my JPay account. Will I continue using that account when my individual gets their Unity tablet and we can use 2-way eMessaging?
No. You will no longer use your JPay Mail account for email messages. You’ll receive an email message with a link and instructions on how to transition your JPay Mail to a Securus eMessaging account. When you click on the link in the email you’ll be prompted to create a new Securus account and connect […]
I’m not receiving calls – is my inmate suspended?
To find out if they have been suspended from phone privileges contact the TDCJ unit where the inmate resides.
Can I transfer funds from my other Securus account to my TDCJ account?
Yes. You can move funds between your TDCJ and non-TDCJ AdvanceConnect prepaid accounts. However you cannot transfer funds in and out of a Securus Debit account
How can I prevent calls from being blocked?
To ensure you can always receive calls, add more funds than you expect to use for the month. For example, make a payment higher than the minimum amount on the invoice. If you don’t use the minutes this month you can use it next month. When the inmate is released or you close your account […]
What happens if I don’t pay my Direct Bill account invoice when it is due?
If you have a Direct Bill account, your credit limit every month is $30.00 which will be increased to $50.00 after 90 days if the amount is kept current and you have paid your invoices in full on time. If you only spend half of your credit limit on the calls you receive you will […]
What happens if I reach the credit limit on my Direct Bill account before my next month bill arrives?
If you reach your credit limit and have not made a payment on your account your phone number is blocked and inmates cannot call you. Simply contact Securus and make a payment and your line will be unblocked and ready for you to receive calls. For friends and family prepaid accounts (AdvanceConnect) there is no […]
How many minutes does my inmate have to use each month for calling?
Calling minutes are now unlimited
Can I receive a call on my cell phone?
Once approved you can receive calls on your cell phone