Yes you can and can help them with their communication and entertainment spending. For details click here. To make a deposit click here to login and make a deposit or download the free Securus app from the Apple or Google Play store.
Topic: Texas Department of Criminal Justice
What can the Securus Debit account funds be used for?
The inmate can use the funds for phone calls, to purchase stamps for eMessaging and to purchase or rent music, movies, games and other digital media from a robust library of titles. Service availability varies by facility. NOTE: this NOT their commissary/spendable account.
When will I get my first call?
Unfortunately there is no easy answer. There are three main steps:
How much does a call cost at TDCJ?
All calls are $.06 per minute
Once my inmate’s facility switches to the new eMessaging will I ever the JPay Mail account again?
Perhaps. During the next 6-10 months, if your inmate gets transferred to a TDCJ facility that has not yet implemented tablets, you will need to revert to JPay Mail for a short time. We recommend you keep your JPay Mail account active during this transition phase in case your inmate is transferred to a TDCJ […]
How can a TDCJ Incarcerated Individual get a refund from an Securus Debit Account?
If the incarcerated individual has been released, what can be done to get a refund for unused phone time? Refunds can be requested from incarcerated individual’s prepaid accounts 30 days or later following release. If requests are received prior to 30 days of release, they will not be processed, and must be resubmitted no sooner than 30 days after your release […]
How can I add money to an incarcerated individuals Securus Debit Account at TDCJ?
At TDCJ, incarcerated individuals have an Securus Debit Account. They can transfer funds from their Trust Fund account to their Securus Debit Account to pay for their own calls. Family and Friends can add funds to the Securus Debit as well. Funds placed in the Securus Debit Accounts become the property of the incarcerated individual and can be […]
Why can’t I receive calls from my inmate at the Texas Department of Criminal Justice?
To find out if your incarcerated individual has been suspended from phone privileges, contact the TDCJ unit where the incarcerated individual resides. If you have any questions about registration/enrollment, please contact Securus TDCJ Registration at: 1-866-806-7804. Please call 936-295-6371 and ask for the Incarcerated Individual Telephone Office to have any facility placed block removed. Even if your Securus account balance is […]
Why does my incarcerated individual hear a recording that states my phone is restricted?
Your calls may be restricted for a couple of reasons: The TDCJ registration process may not be complete, to verify call 866-806-7804. Visit website www.texasprisonphone.com/contact.asp. There may be an issue with your billing account, to verify call 1-972-734-1111.
How Do I Receive A Call From A TDCJ Facility?
What actions are required for customers who would like to receive calls from a Texas Department of Criminal Justice facility? Users that have an incarcerated individual in a Texas Department of Criminal Justice facility will only receive their first phone call after the following items have been completed: The Incarcerated Individual will enroll in the voice biometrics system and […]