If your inmate’s name has disappeared from your contact list, it means they probably don’t have access to the tablet. This can happen for several reasons. Often this happens when they’re transferred from a facility that is already using Securus eMessaging to a different facility that hasn’t started using Securus eMessaging and is still using JPay Mail.   

Once the facility activates Securus eMessaging, you’ll be able to email back and forth again. In the meantime, until that facility moves to Securus eMessaging, you will only be able to send one-way emails through your JPay Mail account.