When you first set up your Securus eMessaging account, you will locate your inmate and add them to your contact list. If your inmate gets transferred to a site that does not have the new two-way Securus eMessaging available, their name will leave your contact list. This can also happen if your inmate loses access […]
Topic: Texas Department of Criminal Justice
I used to send emails using a service called JPay Mail, Is this the same service?
No. As sites transition to the new Securus eMessaging service, you will need to link your existing JPay Mail account to a new Securus eMessaging account to continue communicating via email. To learn how to do this, follow the directions in the GETTING STARTED WITH SECURUS EMESSAGING (for JPay Mail users) section.
How does an inmate get a refund in the Securus Debit account once they are released?
Refunds can be requested from incarcerated individual’s prepaid accounts 30 days or later following release. If requests are received prior to 30 days of release, they will not be processed, and must be resubmitted no sooner than 30 days after your release date. Incarcerated Individual has 12 months from their release date to request a […]
Can I get a refund if I make a deposit to a Securus Debit account?
This account is owned by the incarcerated individual; there are no refunds for funds that you have deposited.
Can I make a deposit to their Securus Debit account?
You can make a deposit to a TDCJ offenders Securus Debit Account. Not all facilities allow family and friends to deposit into the Securus Debit account. To know if other facilities allow the public to make a deposit to the Securus Debit account check https://securustech.online/#/facilities-we-serve.
Who can an inmate call using their Securus Debit account?
They can call anyone on their approved contact list.
How can I help my incarcerated individual get entertainment and media for their tablet?
Some content and access are free with the tablet. For premium content you can make a deposit into their Securus Debit account and they can use those funds to purchase media and games.
Do I need to purchase a tablet for my incarcerated individual at TDCJ??
No, your individual will receive a tablet at no cost to you or them once once tablets become available at their unit.
What happens if the individual is moved to a site that does not have tablets yet?
If using eMessaging they will go back to the incoming only printed message process until they are moved to a facility with tablets or receive a tablet at the site. You will also need to go back to using JPay.com or the JPay apps to send messages until they have a tablet again.
What does an incarcerated individual do if their tablet is broken?
The broken tablet should be turned in to either a tablet administrator or facility staff