If the incarcerated individual has been released, what can be done to get a refund for unused phone time? Refunds can be requested from incarcerated individual’s prepaid accounts 30 days or later following release. If requests are received prior to 30 days of release, they will not be processed, and must be resubmitted no sooner than 30 days after your release […]
At TDCJ, incarcerated individuals have an Securus Debit Account. They can transfer funds from their Trust Fund account to their Securus Debit Account to pay for their own calls. Family and Friends can add funds to the Securus Debit as well. Funds placed in the Securus Debit Accounts become the property of the incarcerated individual and can be […]
Why can’t I receive calls from my incarcerated loved one at the Texas Department of Criminal Justice?
To find out if your incarcerated individual has been suspended from phone privileges, contact the TDCJ unit where the incarcerated individual resides. If you have any questions about registration/enrollment, please contact Securus TDCJ Registration at: 1-866-806-7804. Please call 936-295-6371 and ask for the Incarcerated Individual Telephone Office to have any facility placed block removed. Even if your Securus account balance is […]
Your calls may be restricted for a couple of reasons: The TDCJ registration process may not be complete, to verify call 866-806-7804. Visit website www.texasprisonphone.com/contact.asp. There may be an issue with your billing account, to verify call 1-972-734-1111.
What actions are required for customers who would like to receive calls from a Texas Department of Criminal Justice facility? Users that have an incarcerated individual in a TexasDepartment of Criminal Justice facility will only receive their first phone call after the following items have been completed: Incarcerated Individuals have an approved calling list separate from the Incarcerated Individual visitors […]