How can a TDCJ Incarcerated Individual get a refund from an Securus Debit Account?

If the incarcerated individual has been released, what can be done to get a refund for unused phone time? Refunds can be requested from incarcerated individual’s prepaid accounts 30 days or later following release. If requests are received prior to 30 days of release, they will not be processed, and must be resubmitted no sooner than 30 days after your release […]

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Why can’t I receive calls from my incarcerated loved one at the Texas Department of Criminal Justice?

To find out if your incarcerated individual has been suspended from phone privileges, contact the TDCJ unit where the incarcerated individual resides. If you have any questions about registration/enrollment, please contact Securus TDCJ Registration at: 1-866-806-7804. Please call 936-295-6371 and ask for the Incarcerated Individual Telephone Office to have any facility placed block removed. Even if your Securus account balance is […]

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How Do I Receive A Call From A TDCJ Facility?

What actions are required for customers who would like to receive calls from a Texas Department of Criminal Justice facility? Users that have an incarcerated individual in a TexasDepartment of Criminal Justice facility will only receive their first phone call after the following items have been completed: Incarcerated Individuals have an approved calling list separate from the Incarcerated Individual visitors […]

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