When you first set up your Securus eMessaging account, you will locate your inmate and add them to your contact list. If your inmate gets transferred to a site that does not have the new two-way Securus eMessaging available, their name will leave your contact list. This can also happen if your inmate loses access […]
No. As sites transition to the new Securus eMessaging service, you will need to link your existing JPay Mail account to a new Securus eMessaging account to continue communicating via email. To learn how to do this, follow the directions in the GETTING STARTED WITH SECURUS EMESSAGING (for JPay Mail users) section.
Refunds can be requested from incarcerated individual’s prepaid accounts 30 days or later following release. If requests are received prior to 30 days of release, they will not be processed, and must be resubmitted no sooner than 30 days after your release date. Incarcerated Individual has 12 months from their release date to request a […]
This account is owned by the incarcerated individual; there are no refunds for funds that you have deposited.
You can make a deposit to a TDCJ offenders Securus Debit Account. Not all facilities allow family and friends to deposit into the Securus Debit account. To know if other facilities allow the public to make a deposit to the Securus Debit account check https://securustech.online/#/facilities-we-serve.
They can call anyone on their approved contact list.
Some content and access are free with the tablet. For premium content you can make a deposit into their Securus Debit account and they can use those funds to purchase media and games.
No, your individual will receive a tablet at no cost to you or them once once tablets become available at their unit.
If using eMessaging they will go back to the incoming only printed message process until they are moved to a facility with tablets or receive a tablet at the site. You will also need to go back to using JPay.com or the JPay apps to send messages until they have a tablet again.
The broken tablet should be turned in to either a tablet administrator or facility staff