Topic: Text Connect

Yes! Securus Text Connect service is available at many facilities. With Text Connect, you purchase a package of “Connects” that you and your incarcerated loved one can share for sending text messages. To check Text Connect availability, just click on Facilities We Serve, then enter the state and facility.

Yes! We have upgraded our system to allow access to all Text Connect functions on the Securus website in addition to the Securus Mobile app.

Yes! At some facilities, Securus Text Connect now supports sending eCards, which are electronic greeting cards you can send to your incarcerated loved one for holidays, special occasions, or just to say “Hi” in a unique way! Those of you who use our eMessaging will likely be familiar with our extensive catalog of eCards. To check facility pricing (in Connects) for text messages and eCards, please navigate to the Purchase section and click on Agency Rates.

At this time, text-based messages can only support up to 160 characters per message or an eCard from the Securus eCard catalog (if permitted by facility). Pictures, emojis, GIFs or videos are not available within Text Connect.

Text Connect is available through the Securus website and the Securus Mobile app. To begin using Text Connect, just go to securustech.net or download the free Securus Mobile app on the App Store or Google Play, log in or create a new account, sign up for the service, find your loved one’s name, purchase a package, and start messaging! If you are unable to locate a contact when using […]

When you use the Securus Mobile app, you will receive a push notification from Securus which informs you that you have received a Text Connect message, even if you are not logged in to the app. To make sure you’ll receive these alerts, please enable Securus Text Connect notifications in your phone’s settings.

When the incarcerated access the Connect Me app on their tablets, they will see new Text Connect messages, and they can respond immediately, as long as there is enough remaining balance in your Text Connect account. (They will get a message indicating they are blocked from further texting if there’s an insufficient balance). If your loved one is not on the tablet when you send a message, don’t worry – there will be a notification of […]

If you would like to start up a conversation with the individual, please go to the Securus website or download the Securus Mobile app, sign up (or sign in), and select Securus Text Connect to get started. If you do not wish to receive this type of invitation from incarcerated individuals, you may opt out here.    

Incarcerated individuals cannot text you unless you have them as contacts in your account. To block an incarcerated individual that you’ve added as a contact, launch Text Connect through the app or website. On the mobile app: From the Text Connect home screen, select the contact you wish to block. Click Ø to the right of […]

We have upgraded Securus Text Connect to use units called Connects for sending text messages and eCards, so now you have packages of Connects instead of packages of messages. This is a new system at Securus for purchasing communications. Currently, Connects are only for Text Connect messages and eCards, but we plan to use Connects […]