• Computer (desktop or laptop), Tablet, Android, or Apple smart phone
  • High speed Internet access
  • A web cam (most built-in cameras on laptops, tablets, and smart phones provide sufficient picture quality.)
  • Users can also use a camera attached with a USB cord (if using a desktop/laptop).
  • Securus Online account follow the step-by-step instructions to setup a Securus Online account, setup an Securus Video Connect account and begin scheduling your video sessions.
  • Valid form of Identification
  • Credit or Debit Card

Technical Specifications for Securus Video Connect

In order to use Video Connect you will need to have  a browser, Microsoft  Windows Operating system (Windows 7 or above) on a PC or Smartphone with either the iOS or Android operating system. Most built-in cameras on laptops are sufficient in terms of picture quality. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera or better. You can purchase  webcams at most electronics stores (such as Best Buy and Amazon ) and many general retailers.

There is also a small JAVA client that is required for Video Connect to transmit the audio and video (which downloads automatically).  In case you are prompted to allow permission for the Java client installation please accept the update.

Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician. View the Terms and Conditions for full details.