Things to consider if payment was sent through the mail
Mailed payments take 7 to 10 business days to be received and posted to your account.
Was the Payment mailed more than 10 business days?
Was there a Federal Holiday during this time frame? Federal Holidays may cause posting delays.
Was the Payment mailed to our Lock Box address? (Securus PO Box 650757 Dallas, TX 75265-0757).
Payments sent to the correspondence address (Securus PO Box 1109 Addison, TX 75001) will take longer to post due to it not reaching the correct department.
If the payment was not mailed to the correct PO Box, Securus cannot guarantee we will receive it.
Things to consider if payment was paid by credit card
Was correct account information provided?
Do you have more than one account?
Things to consider if payment was made to our automated system
If transaction has not yet posted, please call – 972-734-1111 for customer service assistance
Calling using international or a landline, call- 1-800-844-6591
Things to consider if payment was paid by Western Union
Did you use the Blue Quick Collect Form or the Multi-Section form?
Did you supply the correct information on the Blue Quick Collect form?
Section 1
Pay to Name (or Code City): Securus
Account Number
Friends and Family 6 or 8-digit Customer ID number
Send Amount (Dollars)
Dollar amount
Section 2
Choose a Payment Speed
Do Not Use
Section 3
Your Information
Friends and Family information
**Email is not needed**
Section 4
Your Signature
Friends and Family Signature
Did you supply the correct information on the Multi-section form?
Top of form-
Information:
Friends and Family information
**Email is not needed**
* Pay A Bill Section
Company Name or Code City: Securus
Account Number:
F& F 6- or 8-digit Customer ID number
Send Amount (Dollars)
Dollar amount
Speed:
Do Not Use
Sign Here
Friends and Family Signature
Things to consider and do if payment was paid by a Kiosk Machine
For Touch Pay payment transactions that have not yet posted, please call 866-204-1603 for customer assistance.
Hours of operation:
M-F- 7am-7pm (CT)
Sat- 9am-5pm (CT)
Sun- 12pm-5pm (CT)
Things to consider if payment was paid to JPay
Did you go to JPay.com and make the payment or did you call JPay at 1-800-574-5729?
For all JPay payment transactions that have not yet posted, please call 1-800-574-5729 for customer assistance.