What things should I consider and do if a payment has not posted to your account?

Things to consider if payment was sent through the mail Mailed payments take 7 to 10 business days to be received and posted to your account. Was the Payment mailed more than 10 business days? Was there a Federal Holiday during this time frame? Federal Holidays may cause posting delays. Was the Payment mailed to our Lock Box address? (Securus PO Box 650757 Dallas, […]

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What transaction can be made on a jail lobby kiosk?

TouchPay Lobby Kiosk: allows Family & Friends of incarcerated individuals to deposit money into an AdvanceConnect account, Securus Debit account, or if integrated with the commissary company, commissary payments are allowed. Payments can be made by Cash, Credit or Debit card and provided all information entered is correct, the payment will post immediately.

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How to make a Western Union Payment?

Effective September 1, 2020 the fee to fund a Securus account through Western Union will be $4.95.  Western Union now has 2 forms and a phone service. (Timeframe to post- up to 3 hours provided the correct information was provided) Forms that are available depend on location. Phone Services also depend on location. Some locations still […]

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Why is there a maximum funding limit?

Securus has enforced a $50.00 per transaction maximum funding amount for AdvanceConnect and Securus Debit account transactions processed through Securus Online (www.securustech.net), Securus’ Customer Service IVR, Securus’ Customer Service Agents, and Automated Information Services (AIS).  This funding maximum does not apply to family & friends associated to facilities with $0 funding fee, 3rd party points-of-sale such as MoneyGram, […]

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Do you have a CVV code of 000?

If so, your payment will be declined due to the CVV of 000.   What are your options? Since the credit card processing system will decline all credit card payments with a CVV of 000 due to high fraud activity with this code.  You can either use a different card or you can request that your bank send you a replacement card […]

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