Things to consider if payment was sent through the mail Mailed payments take 7 to 10 business days to be received and posted to your account. Was the Payment mailed more than 10 business days? Was there a Federal Holiday during this time frame? Federal Holidays may cause posting delays. Was the Payment mailed to our Lock Box address? (Securus PO Box 650757 Dallas, […]
TouchPay Lobby Kiosk: allows Family & Friends of incarcerated individuals to deposit money into an AdvanceConnect account, Securus Debit account, or if integrated with the commissary company, commissary payments are allowed. Payments can be made by Cash, Credit or Debit card and provided all information entered is correct, the payment will post immediately.
Effective September 1, 2020 the fee to fund a Securus account through Western Union will be $4.95. Western Union now has 2 forms and a phone service. (Timeframe to post- up to 3 hours provided the correct information was provided) Forms that are available depend on location. Phone Services also depend on location. Some locations still […]
To add money to your phone account: Please include your account number on your personal check, money order or cashier’s check Make check payable to: Securus PO Box 650757 Dallas, TX 75265-0757 Note: Pleased allow 7-10 business days for payment to post.
Securus has enforced a $50.00 per transaction maximum funding amount for AdvanceConnect and Securus Debit account transactions processed through Securus Online (www.securustech.net), Securus’ Customer Service IVR, Securus’ Customer Service Agents, and Automated Information Services (AIS). This funding maximum does not apply to family & friends associated to facilities with $0 funding fee, 3rd party points-of-sale such as MoneyGram, […]
If so, your payment will be declined due to the CVV of 000. What are your options? Since the credit card processing system will decline all credit card payments with a CVV of 000 due to high fraud activity with this code. You can either use a different card or you can request that your bank send you a replacement card […]
The card agreement is posted on www.securustech.net, near the bottom of the website, under Terms and Conditions
You will be notified if an update is needed for the mobile app.
Yes, you can save your credit or debit cards through the mobile app.
The previous card information will not be updated with the new card used for the payment. Cards are only saved when you accept the agreement and select “Save my card”.