A free Securus online account is required, then sign up for eMessaging, find your loved one, purchase a book of stamps and type your message. Stamps are used to purchase messages and send photos, eCards and VideoGram greetings.
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How do I get setup for eMessaging using the Securus Apple iOS app?
eMessaging is available on www.securustech.net, Android and Apple iPhone and iPads. You must have a Securus Online account. You’ll sign in to your account, sign up for eMessaging then purchase stamps. After that you can begin sending and receiving eMessages. You can download the free Securus app from the App store. New eMessaging account setup: Open the […]
How do I get setup for eMessaging using the Securus Android app?
eMessaging is available on www.securustech.net, Android and Apple iPhone and iPads. You must have a Securus Online account. You’ll sign in to your account, sign up for eMessaging then purchase stamps. After that you can begin sending and receiving eMessages. You can download the free Securus app from the Google Play store. New eMessaging account setup: 1. […]
How do I get setup for eMessaging using an Apple iOS device browser?
eMessaging is available on www.securustech.net, Android and Apple iPhone and iPads. You must have a Securus Online account. You’ll sign in to your account, sign up for eMessaging then purchase stamps. After that you can begin sending and receiving eMessages. New eMessaging account Setup: Sign into Securus Online account by clicking the 3 bars in the upper […]
How do I get setup for eMessaging using an Android device browser?
eMessaging is available on www.securustech.net, Android and Apple iPhone and iPads. You must have a Securus Online account. You’ll sign in to your account, sign up for eMessaging then purchase stamps. After that you can begin sending and receiving eMessages. New eMessaging account Setup: Sign into Securus Online account by clicking the 3 bars in the upper […]
My inmate has been at a site with two-way eMessaging and we have been emailing. Today, I went to the app to email her and her name is gone from my contact list! What happened?
If your inmate’s name has disappeared from your contact list, it means they probably don’t have access to the tablet. This can happen for several reasons. Often this happens when they’re transferred from a facility that is already using Securus eMessaging to a different facility that hasn’t started using Securus eMessaging and is still using […]
I have been sending emails from my JPay account. Will I continue using that account when my individual gets their Unity tablet and we can use 2-way eMessaging?
No. You will no longer use your JPay Mail account for email messages. You’ll receive an email message with a link and instructions on how to transition your JPay Mail to a Securus eMessaging account. When you click on the link in the email you’ll be prompted to create a new Securus account and connect […]
Once my inmate’s facility switches to the new eMessaging will I ever the JPay Mail account again?
Perhaps. During the next 6-10 months, if your inmate gets transferred to a TDCJ facility that has not yet implemented tablets, you will need to revert to JPay Mail for a short time. We recommend you keep your JPay Mail account active during this transition phase in case your inmate is transferred to a TDCJ […]
JPay EMail or Securus eMessaging at TDCJ?
I have been sending emails to my inmate. Will I continue to use that account? In order to do two-way eMessaging you will need to link your JPay account with a Securus account. This will allow you to transfer any stamp balances and your message history. Watch for an email announcement with instructions or try […]
Is all JPay Email moving to Securus eMessaging?
Not currently. If the facility of an incarcerated individual that you have emailed on JPay is moved to eMessaging, you will receive an email to the personal address used as your JPay username to alert you to this change.