Refunds can be requested from incarcerated individual’s prepaid accounts 30 days or later following release. If requests are received prior to 30 days of release, they will not be processed, and must be resubmitted no sooner than 30 days after your release date.

Incarcerated Individual has 12 months from their release date to request a refund. Refund requests received after 12 months from the release date will not be processed.