Topic: AdvanceConnect Calling Account

If you are not already logged into your account, go to https://www.securustech.net/ Select Manage Prepaid Account Select Block/Unblock Calls. Select the phone number from the drop down that you want to unblock. Click Unblock. Select Confirm

Login to your account Select Manage Account within the Phone Account Section Click on Call Details- use drop down and select call attempts If users have more than one telephone number on the account, use the drop down to select the telephone number that the attempt may have been on.

Acceptable forms of Proof of Ownership Current copy of a phone bill from your provider with the date of Installation or Purchase Order which includes: Full name Billing address Phone number All documents must be on phone company letterhead. No handwritten documents will be accepted. Customer will need to include a cover sheet that includes […]

If you have an inquiry about calls/charges to your account that you did not accept or authorize please complete the Call Inquiry form.  The inquiry may take up to 5 days to process upon receipt of form.

What is a call diverter and why does Securus not allow calls from some companies? Call Diverters also known as remote call forwarding. For security reasons, Securus Technologies does not allow calls to go through call diverters. Friends and Family usually use these services to take advantage of local, less expensive rates, versus the applicable long-distance rates. The correctional facilities we serve do not allow calls to be diverted, re-routed, forwarded, or in […]

What documents are required to set up a Special Account and how should the documents be sent to Securus? To set up a Special Account with Securus, please fax or mail in documentation to have your account type changed to a Special Account – Direct Billed. Required Information: Attorneys and Public Defenders: State Bar number Tax ID number Bail Bonds: Bonding License […]

Can an Attorney, Public Defender, Bond Company, Consulate or Non-Profit Organization set up a Special Account (SAG)? Yes, Special Accounts are business accounts that are for Bail Bondsmen, Public Defenders, Attorneys, and Prosecutors. The accounts are initially set up online at www.securustech.net by the Business owner as an Advance Connect or Direct Billed account or by one of our great call center agents. Once the […]

You must first be logged into your online account, select the account you want to re-open Select Reopen Account You will receive a pop-up, confirming you have reopened your account and can now add funds Click Add Funds and this will walk you through adding funds to your account.

To close your AdvanceConnect prepaid calling account, sign in to you online account and elect Manage Prepaid Account under AdvanceConnect Select Manage Account for Direct Billed Click Close Account and then a box will pop up with the following instructions: The refund of your remaining AdvanceConnect prepaid balance will be processed based on the type of purchase method last […]

If you have a Securus Online account, you can easily add or remove AUTHORIZED phone numbers with the steps below: If you receive calls from Texas Department of Criminal Justice, please click here for information to register additional phone numbers. Once approved, the phone number will automatically be updated to your existing TDCJ account. If you do not have a TDCJ […]