Yes, Family and Friends will listen to the agreement and use the keypad to accept the agreement for saving a card on file.
Can a Customer Service Agent save a card on file for Family and Friends that call in to the call center?
No, the agreement requires that the Family and Friends log into their online account when saving or updating cards. Agents can take a payment on your account; they are just not able to save credit or debit cards to your account.
Yes, Credit and Debit cards require this agreement.
There is currently no impact until you update and save a card to file
Why are we requiring our Family and Friends to agree to an agreement when saving or updating a card?
This is becoming a merchant card acceptance requirement worldwide.
Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time?
Yes, you can log into your online account and save your credit card information for future use. Below are the steps for Securus Online: Log into your account using your email address and password. AdvanceConnect™ The card agreement is presented and displays the name of the card agreement (i.e., AdvanceConnect™ in this case) and presents the […]
Securus accepts Visa, MasterCard credit cards, bank cards and prepaid cards with a Visa or MasterCard logo that have been registered. Provided that you enter or supply the correct information, all payments paid by Visa or MasterCard, will post immediately. How to register a prepaid card- Most prepaid cards have a contact number or website on the […]
No, Family and Friends cannot add additional funds to an Incarcerated Individuals prepaid card.
Prepaid Calling Cards (incarcerated individual calling cards) are property of the incarcerated individual. Securus cannot provide any information to any family or friends related to the calling card status, balance, or call connections. If an incarcerated individual is experiencing a problem with their prepaid calling card, they need to contact their designated facility representative who will handle the complaint and provide […]
Incarcerated Individual Prepaid Calling Cards are available at certain facilities and the facilities decide who can purchase them. Incarcerated Individual Prepaid calling cards are not sold by SECURUS directly to the public or to the Family and Friends