About the switch from Direct Bill to AdvanceConnect at TDCJ Soon the way you pay for phone calls with TDCJ inmates will change. We’ll automatically convert your current Securus Direct Bill account to a Securus AdvanceConnectprepaid account, so you’ll no longer receive a monthly invoice for your collect calls! The transition will be rolled out […]
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Do I need to purchase a tablet for my incarcerated individual at TDCJ?
No, your individual will receive a tablet at no cost to you or them once once tablets become available at their unit.
Can I transfer funds from my other Securus account to my TDCJ account?
Yes. You can move funds between your TDCJ and non-TDCJ AdvanceConnect prepaid accounts. However you cannot transfer funds in and out of a Securus Debit account
How much does a call cost at TDCJ?
All calls are $.06 per minute
JPay EMail or Securus eMessaging at TDCJ?
I have been sending emails to my inmate. Will I continue to use that account? In order to do two-way eMessaging you will need to link your JPay account with a Securus account. This will allow you to transfer any stamp balances and your message history. Watch for an email announcement with instructions or try […]
How can a TDCJ Incarcerated Individual get a refund from an Securus Debit Account?
If the incarcerated individual has been released, what can be done to get a refund for unused phone time? Refunds can be requested from incarcerated individual’s prepaid accounts 30 days or later following release. If requests are received prior to 30 days of release, they will not be processed, and must be resubmitted no sooner than 30 days after your release […]
How can I add money to an incarcerated individuals Securus Debit Account at TDCJ?
At TDCJ, incarcerated individuals have an Securus Debit Account. They can transfer funds from their Trust Fund account to their Securus Debit Account to pay for their own calls. Family and Friends can add funds to the Securus Debit as well. Funds placed in the Securus Debit Accounts become the property of the incarcerated individual and can be […]
How Do I Receive A Call From A TDCJ Facility?
What actions are required for customers who would like to receive calls from a Texas Department of Criminal Justice facility? Users that have an incarcerated individual in a Texas Department of Criminal Justice facility will only receive their first phone call after the following items have been completed: The Incarcerated Individual will enroll in the voice biometrics system and […]
What is Digital Mail and what do I need to know?
What is Digital Mail? Digital mail is your original postal mail that is scanned and delivered straight to the inmate’s secured tablet. When does the Digital Mail platform launch? Digital Mail platform is rolling out to the following units starting July 17, 2023: What happens if I send mail to the units after July 17, […]
When can I expect my DirectBill account to transition to an AdvanceConnect account?
We’re automatically converting your TDCJ Securus Direct Bill account to a Securus AdvanceConnect prepaid account. We will begin transitioning accounts in August. If your last name begins with the letter A, your account will be automatically converted to an AdvanceConnect account from August 8, 2023, through August 16, 2023. If your last name begins with […]