Photos in the format of, jpg, jpeg and .png are permitted.
No. If your message or photo violates the facility policy no refunds are given for the stamps used – just like a US postal mail rejection at a facility, postage is not refunded.
If your message or photograph is not approved, you will receive a message in your eMessaging inbox stating that the message was rejected and a reason.
Each facility maintains their own acceptability policy. In general, the facility’s policies in place for US postal mail will be the same for eMessaging.
How much does it cost to send an eMessage™ with a picture and a paid reply from my incarcerated individual?
3 stamps – the message, the reply, and the picture each cost 1 stamp each. Check www.securustech.net or use the Securus mobile app for Android to see pricing for the incarcerated individual’s facility.
No, these features are only supported on devices using the free Securus app.
Yes – now users must be at 7.0 for Android and 13.0 for Apple smart phones and tablets.
Both! Users can record a video clip up to 30 seconds or choose a video from their gallery. The app provides a way to trim an existing video to 30 seconds.
Currently they do not; however, policy is subject to change based on available storage.