Photos in the format of, jpg, jpeg and .png are permitted.
Topic: eMessaging
Will I get a refund on stamps used if my message is not approved?
No. If your message or photo violates the facility policy no refunds are given for the stamps used – just like a US postal mail rejection at a facility, postage is not refunded.
How will I know if my message is not approved?
If your message or photograph is not approved, you will receive a message in your eMessaging inbox stating that the message was rejected and a reason.
What are some reasons my messages or pictures may not be approved?
Each facility maintains their own acceptability policy. In general, the facility’s policies in place for US postal mail will be the same for eMessaging.
Are messages and pictures reviewed by the facility staff before being delivered?
Yes.
How much does it cost to send an eMessage™ with a picture and a paid reply from my incarcerated individual?
3 stamps – the message, the reply, and the picture each cost 1 stamp each. Check www.securustech.net or use the Securus mobile app for Android to see pricing for the incarcerated individual’s facility.
Can VideoGrams and Snap n’ Send® be sent on www.securustech.net?
No, these features are only supported on devices using the free Securus app.
Is there a minimum Operating System for the Securus app?
Yes – now users must be at 7.0 for Android and 13.0 for Apple smart phones and tablets.
On VideoGram can I send a recording I just made or is the video chosen from the gallery?
Both! Users can record a video clip up to 30 seconds or choose a video from their gallery. The app provides a way to trim an existing video to 30 seconds.
Do VideoGrams expire?
Currently they do not; however, policy is subject to change based on available storage.