The account type that allows the individual to call anyone allowed by the facility that is paid for out of their account is called a Securus Debit account. If allowed at their facility you can make a deposit into their Securus Debit account. In addition to phone calls they can also use this account to […]
Topic: Securus Debit
How do I know if someone received the money I sent?
Iincarcerated individuals will see their total balance of their Securus Debit account on their ‘My Account App’ on the tablets or ConnectUs terminals or when making an outbound call.
How can I speak to an inmate?
You cannot call a facility but your incarcerated individual can make outgoing calls*. You will need to know the state and facility name where they are housed. The quickest way to get setup is to create your Securus online account then sign up for a prepaid calling account. Click here to create your Securus online […]
Can I make a deposit to their Securus Debit account?
You can make a deposit to a TDCJ offenders Securus Debit Account. Not all facilities allow family and friends to deposit into the Securus Debit account. To know if other facilities allow the public to make a deposit to the Securus Debit account check https://securustech.online/#/facilities-we-serve.
What can the Securus Debit account funds be used for?
The inmate can use the funds for phone calls, to purchase stamps for eMessaging and to purchase or rent music, movies, games and other digital media from a robust library of titles. Service availability varies by facility. NOTE: this NOT their commissary/spendable account.
How do I determine what type of account to make a payment on? Should I fund an AdvanceConnect account or a Securus Debit account?
To decide which account is better to fund there are several factors you should consider: You own the funds that are deposited in an AdvanceConnect Account and any remaining balance can be refunded to you upon account closure. Any deposit to the Securus Debit account becomes the property of the incarcerated individual and any refund […]
What type of credit cards can be used on a Securus Debit account?
Securus accepts Visa, MasterCard credit cards, bank cards and prepaid cards with a Visa or MasterCard logo that have been registered. Provided that you enter or supply the correct information, all payments paid by Visa or MasterCard, will post immediately. How to register a prepaid card- Most prepaid cards have a contact number or website on the […]
Can I fund an Securus Debit Account through MoneyGram?
Friends and Family can fund Securus Debit accounts via MoneyGram. Please take the following steps: At a MoneyGram agent location, you must complete the Express Payment Blue Form. For each MoneyGram Express Payment transaction, the following information must be provided: Agents, please provide the F&F of the below information: Securus Debit Funding ID: xxxxxxxxxx Company Name: Securus City & State: Dallas, TX Receive […]
How can an Incarcerated Individual get a refund from an Securus Debit Account?
Securus Debit Account: Western Union Refund Instructions Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Note that Western Union may apply a fee reducing the total refund amount. Your refund should be available for collection within 2 business days after your request […]
How to Remove a Securus Debit Account?
Securus Debit accounts are unable to be closed only removed from view online. To remove a Securus Debit Account from your Securus Online account: Log into www.securustech.net, click View Account(s) Select the Securus Debit Account you want to remove, click the trash can Icon Click Remove Inmate