What type of credit cards can be used on a Securus Debit account?

Securus accepts Visa, MasterCard credit cards, bank cards and prepaid cards with a Visa or MasterCard logo that have been registered. Provided that you enter or supply the correct information, all payments paid by Visa or MasterCard, will post immediately. How to register a prepaid card- Most prepaid cards have a contact number or website on the […]

Read More

Can I fund an Securus Debit Account through MoneyGram?

Friends and Family can fund Securus Debit accounts via MoneyGram. Please take the following steps: At a MoneyGram agent location, you must complete the Express Payment Blue Form. For each MoneyGram Express Payment transaction, the following information must be provided: Agents, please provide the F&F of the below information: Securus Debit Funding ID: xxxxxxxxxx Company Name: Securus City & State: Dallas, TX Receive […]

Read More

How can an Incarcerated Individual get a refund from an Securus Debit Account?

Securus Debit Account: Western Union Refund Instructions Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Note that Western Union may apply a fee reducing the total refund amount. Your refund should be available for collection within 2 business days after your request […]

Read More

How to Remove a Securus Debit Account?

Securus Debit accounts are unable to be closed only removed from view online. To remove a Securus Debit Account from your Securus Online account: Log into www.securustech.net, click View Account(s) Select the Securus Debit Account you want to remove, click the trash can Icon Click Remove Inmate

Read More

Can I Make International Call with my Securus Debit Account?

For Securus Debit does not require international calling so if the facility offers the product, the customer can sign up. For All International accounts, they must pay using US money, such as a US prepaid credit card, MoneyGram, Western Union. We do not accept international funds. All contacts must be set-up by an agent and the agent will need to ensure they provide […]

Read More

How Do I Open a Securus Debit Account?

Once the logged into the Securus Online account, click on Find Contact to add an incarcerated individual’s Securus Debit account to fund. NOTE: not all incarcerated individuals have an Securus Debit account To find an Incarcerated Individual Search by incarcerated individual’s name (First & Last Name) Select Facility State Select Facility Name Click Search You can search by Incarcerated Individuals ID Enter Incarcerated Individuals Number (JID) Enter State Select Search Click Add Contact to add the […]

Read More

What is a Securus Debit Account?

Securus Debit account is owned by the incarcerated individual and used to pay for Securus services offered at their facility. This is NOT a commissary account. This may include services such as phone calls, eMessaging stamps, tablet media (games, music, and movies) as well as Video Connect sessions. If allowed by the facility, an incarcerated […]

Read More