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Article Topics

Text Connect(6)

  • Can I text an incarcerated individual?
  • How do I block a text message from an inmate?
  • How do I start using Securus Text Connect?
  • How will my contact know when I’ve sent a text?
  • How long will it take for me to see my contact’s Text Connect response to my messages?

eMessaging(48)

  • How do I add another inmate to my account?
  • How can I access and use Securus eMessaging?
  • Is all JPay Email moving to Securus eMessaging?
  • Can the incarcerated loved one initiate a message?
  • Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individual’s release?

Securus Debit(13)

  • How do I determine what type of account to make a payment on? Should I fund an AdvanceConnect account or a Securus Debit account?
  • What is a Securus Debit Account?
  • How can I speak to an inmate?
  • Can I make a deposit to their Securus Debit account?
  • How Do I Put Money on Their Account So They Can Call Whoever?

Securus Video Connect(14)

  • Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off?
  • How Do I Manage my Securus Video Connect Account?
  • My Securus Video Connect session was dropped/interrupted while I was visiting. What can I do?
  • What is the Securus Video Connect Unlimited Subscription?
  • The app is not launching on my device. What can I do?

Phone Account(20)

  • How do I add another inmate to my account?
  • How Do I Close My Phone Account?
  • How do I unblock my phone number on my Securus online account?
  • What kind of calling account do I need?
  • What can I do to prevent calls from being blocked?

Mobile Apps(4)

  • Does the mobile app need to be updated?
  • Does Securus have a mobile app?
  • What do I do if the Securus app won’t open?
  • Does the mobile app allow you to save cards on file as well?

International(3)

  • How to Setup A Phone Account with an Authorized Phone Number that is outside the U.S.
  • What should I know about International Accounts and Payments?
  • Can My Loved One Make A Call Outside of the U.S. Using Their Securus Debit Account?

Tablets(11)

  • How Do I Know if Someone Has a Tablet?
  • What are the incarcerated tablets used for?
  • How do I know if an incarcerated individual has a tablet?
  • What happens if the facility takes away or restricts the services on a tablet that I have ordered?
  • What happens if a tablet I ordered breaks or requires repair?

Texas Department of Criminal Justice(40)

  • How can I add money to an incarcerated individuals Securus Debit Account at TDCJ?
  • Can I get a refund if I make a deposit to a Securus Debit account?
  • Can I make a deposit to their Securus Debit account?
  • Who can an inmate call using their Securus Debit account?
  • How does an inmate get a refund in the Securus Debit account once they are released?

General(28)

  • Why is my Account Status Blocked?
  • How do I add another inmate to my account?
  • Where is my account balance located online?
  • Why does my account online show blocked?
  • How Do I Get Unused Money Refunded?

JPay to Securus Conversion(9)

  • How can I access and use Securus eMessaging?
  • Is all JPay Email moving to Securus eMessaging?
  • What do I need to do to link my JPay account to a Securus account?
  • I didn’t get an email about linking my two accounts and now I can’t get to JPay Email to message my contacts through my JPay account.
  • Can I Link my JPay Email Account to Securus if my address is in Mexico?

Payment Information(20)

  • Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time?
  • Where can I mail in a payment and what information is needed?
  • How to make a Western Union Payment?
  • How to make a MoneyGram Payment?
  • My CVV code is 000. Will you Accept it?

Inbound Connect(7)

  • What is Securus Inbound Connect?
  • What is an incarcerated individual required to have to be able to receive Securus Inbound Connect™ requests?
  • Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect™?
  • Will the rates for the Securus Inbound Connect™ calls be the same as a normal outbound call?
  • Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call?

Popular Articles

  • Why is my Account Status Blocked?
  • How do I add another inmate to my account?
  • Where is my account balance located online?
  • How Do I Close My Phone Account?
  • How do I unblock my phone number on my Securus online account?

Latest Articles

  • Can my contact send pictures, emojis, gifs or videos with Text Connect?
  • How long will it take for me to see my contact’s Text Connect response to my messages?
  • How will my contact know when I’ve sent a text?
  • How do I start using Securus Text Connect?
  • What should I know about International Accounts and Payments?

Securus News

  • Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs
  • New Securus Originals’ Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration
  • Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals
  • Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals
  • Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App
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