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Article Topics

Text Connect(2)

  • Can I text an incarcerated individual?
  • How do I block a text message from an inmate?

Mobile Apps(4)

  • Does Securus have a mobile app?
  • Does the mobile app need to be updated?
  • What do I do if the Securus app won’t open?
  • Does the mobile app allow you to save cards on file as well?

eMessaging(50)

  • How do I add another inmate to my account?
  • How can I access and use Securus eMessaging?
  • Is all JPay Email moving to Securus eMessaging?
  • Can the incarcerated loved one initiate a message?
  • Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individual’s release?

Tablets(18)

  • Do I, or my friend and family user, get to keep the tablet upon release?
  • What is the SecureView Tablet?
  • What happens if I stop paying for the tablet?
  • How do I cancel or end a subscription for a Secureview Tablet?
  • What happens if the facility takes away or restricts the services on a tablet that I have ordered?

Phone Account(20)

  • How do I add another inmate to my account?
  • How Do I Close My Phone Account?
  • How do I unblock my phone number on my Securus online account?
  • What kind of calling account do I need?
  • What can I do to prevent calls from being blocked?

Texas Department of Criminal Justice(37)

  • Can I get a refund if I make a deposit to a Securus Debit account?
  • How can I add money to an incarcerated individuals Securus Debit Account at TDCJ?
  • Can I make a deposit to their Securus Debit account?
  • Who can an inmate call using their Securus Debit account?
  • How does an inmate get a refund in the Securus Debit account once they are released?

Securus Video Connect(13)

  • Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off?
  • How Do I Manage my Securus Video Connect Account?
  • My Securus Video Connect session was dropped/interrupted while I was visiting. What can I do?
  • What is the Securus Video Connect Unlimited Subscription?
  • The app is not launching on my device. What can I do?

General(25)

  • Why is my Account Status Blocked?
  • Where is my account balance located online?
  • How do I add another inmate to my account?
  • Why does my account online show blocked?
  • How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect™ or Direct Bill account?

JPay to Securus Conversion(9)

  • How can I access and use Securus eMessaging?
  • Is all JPay Email moving to Securus eMessaging?
  • What do I need to do to link my JPay account to a Securus account?
  • I didn’t get an email about linking my two accounts and now I can’t get to JPay Email to message my contacts through my JPay account.
  • Can I use both JPay and Securus at the same time?

Payment Information(20)

  • Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time?
  • How to make a Western Union Payment?
  • How to make a MoneyGram Payment?
  • My CVV code is 000. Will you Accept it?
  • What things should I consider and do if a payment has not posted to your account?

Securus Debit(13)

  • How do I determine what type of account to make a payment on? Should I fund an AdvanceConnect account or a Securus Debit account?
  • What is a Securus Debit Account?
  • Can I make a deposit to their Securus Debit account?
  • How can I speak to an inmate?
  • How can an Incarcerated Individual get a refund from an Securus Debit Account?

Inbound Connect(7)

  • What is Securus Inbound Connect?
  • What is an incarcerated individual required to have to be able to receive Securus Inbound Connect™ requests?
  • Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect™?
  • Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call?
  • Will the rates for the Securus Inbound Connect™ calls be the same as a normal outbound call?

Popular Articles

  • Why is my Account Status Blocked?
  • Where is my account balance located online?
  • How do I add another inmate to my account?
  • How Do I Close My Phone Account?
  • How do I unblock my phone number on my Securus online account?

Latest Articles

  • How Do I Transfer Stamps?
  • Can I Link my JPay Email Account to Securus if my address is outside of US, Mexico or Canada?
  • How to make a MoneyGram Payment?
  • How do I get setup for eMessaging using the Securus Apple iOS app?
  • How do I get setup for eMessaging using the Securus Android app?

Securus News

  • Giving Incarcerated Individuals Access to Second-Chance Job Opportunities, Securus Technologies Partners with Honest Jobs
  • New Securus Originals’ Podcast Inspires Incarcerated Individuals to Focus on Building a Second Chance Beginning Day One of Incarceration
  • Securus Technologies and Grammy-Award Winning Artist Lecrae Release Song in First-Ever Hip-Hop Track Contest for Incarcerated Individuals
  • Aventiv Technologies Launches New Website Dedicated to Providing Information, Resources, and Support to Families and Friends of Incarcerated Individuals
  • Securus Technologies Partners with God Behind Bars to Deliver A New Easter Special To Incarcerated Individuals Through The Pando App
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