Product FAQs
Securus Text Connect- Similar to text messaging |
Securus Video Connect- Schedule a and connect with a video session |
eMessaging- Similar to email - attach photos, eCards and video messages |
Advance Connect- Use your pre-paid calling account to always be ready for a call |
Securus Debit- Make a deposit to their media, phone and messaging account |
Article Topics
Text Connect(6)
Securus Video Connect(14)
- Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off?
- How Do I Manage my Securus Video Connect Account?
- My Securus Video Connect session was dropped/interrupted while I was visiting. What can I do?
- What is the Securus Video Connect Unlimited Subscription?
- The app is not launching on my device. What can I do?
eMessaging(48)
- How do I add another inmate to my account?
- How can I access and use Securus eMessaging?
- Is all JPay Email moving to Securus eMessaging?
- Can the incarcerated loved one initiate a message?
- Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individual’s release?
Securus Debit(14)
- How do I determine what type of account to make a payment on? Should I fund an AdvanceConnect account or a Securus Debit account?
- How can I speak to an inmate?
- What is a Securus Debit Account?
- How Do I Put Money on Their Account So They Can Call Whoever?
- Can I make a deposit to their Securus Debit account?
Tablets(11)
- How Do I Know if Someone Has a Tablet?
- What are the incarcerated tablets used for?
- How do I know if an incarcerated individual has a tablet?
- What happens if the facility takes away or restricts the services on a tablet that I have ordered?
- What happens if a tablet I ordered breaks or requires repair?
Texas Department of Criminal Justice(40)
- How can I add money to an incarcerated individuals Securus Debit Account at TDCJ?
- Can I get a refund if I make a deposit to a Securus Debit account?
- Can I make a deposit to their Securus Debit account?
- Who can an inmate call using their Securus Debit account?
- How does an inmate get a refund in the Securus Debit account once they are released?
General(28)
JPay to Securus Conversion(9)
- How can I access and use Securus eMessaging?
- Is all JPay Email moving to Securus eMessaging?
- What do I need to do to link my JPay account to a Securus account?
- I didn’t get an email about linking my two accounts and now I can’t get to JPay Email to message my contacts through my JPay account.
- Can I Link my JPay Email Account to Securus if my address is in Mexico?
Inbound Connect(7)
- What is Securus Inbound Connect?
- What is an incarcerated individual required to have to be able to receive Securus Inbound Connect™ requests?
- Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect™?
- Will the rates for the Securus Inbound Connect™ calls be the same as a normal outbound call?
- Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call?