Article Topics
eMessaging(38)
- Is all JPay Email moving to Securus eMessaging?
- How can I access and use Securus eMessaging?
- Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individual’s release?
- Can the incarcerated loved one initiate a message?
- Why is my JPay Email account moving over to Securus eMessaging? Are they the same?
General(11)
- Why is my Account Status Blocked?
- Where is my account balance located online?
- Why does my account online show blocked?
- How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect™ or Direct Bill account?
- What are Tips to Avoid Being Disconnected?
Inbound Connect(7)
- What is an incarcerated individual required to have to be able to receive Inbound Connect™ requests?
- Is there a limit of how many times per day/week/month that the Family and Friends can use Inbound Connect™?
- Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call?
- Will the rates for the Inbound Connect™ calls be the same as a normal outbound call?
- What will the Family and Friends see if the incarcerated individual does not accept the Inbound Connect™ in real time?
JPay to Securus Conversion(8)
- Is all JPay Email moving to Securus eMessaging?
- How can I access and use Securus eMessaging?
- Can I use both JPay and Securus at the same time?
- Why is my JPay Email account moving over to Securus eMessaging? Are they the same?
- I didn’t get an email about linking my two accounts and now I can’t get to JPay Email to message my contacts through my JPay account.
Payment Information(21)
- What things should I consider and do if a payment has not posted to your account?
- Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time?
- Why is there a maximum funding limit?
- How to make a Western Union Payment?
- Where can I mail in a payment and what information is needed?
SecureView Tablet(15)
- Do I, or my friend and family user, get to keep the tablet upon release?
- What is the SecureView Tablet?
- How do I cancel or end a subscription for a Secureview Tablet?
- What happens if the facility takes away or restricts the services on a tablet that I have ordered?
- What happens if I stop paying for the tablet?
Securus Video Connect(11)
- Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off?
- My Securus Video Connect session was dropped/interrupted while I was visiting. What can I do?
- What is the Securus Video Connect Unlimited Subscription?
- How Do I Manage my Securus Video Connect Account?
- The app is not launching on my device. What can I do?
Texas Department of Criminal Justice(5)
- How can I add money to an incarcerated individuals Securus Debit Account at TDCJ?
- Why can’t I receive calls from my incarcerated loved one at the Texas Department of Criminal Justice?
- How can a TDCJ Incarcerated Individual get a refund from an Securus Debit Account?
- How Do I Receive A Call From A TDCJ Facility?
- Why does my incarcerated individual hear a recording that states my phone is restricted?