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Article Topics

eMessaging(39)

  • Is all JPay Email moving to Securus eMessaging?
  • How can I access and use Securus eMessaging?
  • Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individual’s release?
  • Can the incarcerated loved one initiate a message?
  • Why is my JPay Email account moving over to Securus eMessaging? Are they the same?

SecureView Tablet(15)

  • Do I, or my friend and family user, get to keep the tablet upon release?
  • What is the SecureView Tablet?
  • How do I cancel or end a subscription for a Secureview Tablet?
  • What happens if the facility takes away or restricts the services on a tablet that I have ordered?
  • What happens if I stop paying for the tablet?

Phone Account(16)

  • How Do I Close My Phone Account?
  • How do I unblock my phone number on my Securus online account?
  • What Are The Phone Account Options?
  • What can I do to prevent calls from being blocked?
  • How do I submit an inquiry for calls/charges I paid for, which I did not accept or authorize?

Texas Department of Criminal Justice(36)

  • How can I add money to an incarcerated individuals Securus Debit Account at TDCJ?
  • Who can an inmate call using their Securus Debit account?
  • Can I get a refund if I make a deposit to a Securus Debit account?
  • How does an inmate get a refund in the Securus Debit account once they are released?
  • Why can’t I receive calls from my inmate at the Texas Department of Criminal Justice?

Securus Video Connect(11)

  • Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off?
  • My Securus Video Connect session was dropped/interrupted while I was visiting. What can I do?
  • How Do I Manage my Securus Video Connect Account?
  • What is the Securus Video Connect Unlimited Subscription?
  • The app is not launching on my device. What can I do?

General(12)

  • Why is my Account Status Blocked?
  • Where is my account balance located online?
  • Why does my account online show blocked?
  • How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect™ or Direct Bill account?
  • What are Tips to Avoid Being Disconnected?

JPay to Securus Conversion(8)

  • Is all JPay Email moving to Securus eMessaging?
  • How can I access and use Securus eMessaging?
  • I didn’t get an email about linking my two accounts and now I can’t get to JPay Email to message my contacts through my JPay account.
  • What do I need to do to link my JPay account to a Securus account?
  • Can I use both JPay and Securus at the same time?

Payment Information(21)

  • Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time?
  • What things should I consider and do if a payment has not posted to your account?
  • How to make a Western Union Payment?
  • Why is there a maximum funding limit?
  • Where can I mail in a payment and what information is needed?

Securus Debit(8)

  • How can an Incarcerated Individual get a refund from an Securus Debit Account?
  • How do I determine what type of account to make a payment on? Should I fund an AdvanceConnect account or a Securus Debit account?
  • What is a Securus Debit Account?
  • How Do I Open a Securus Debit Account?
  • How to Remove a Securus Debit Account?

Inbound Connect(7)

  • What is an incarcerated individual required to have to be able to receive Inbound Connect™ requests?
  • What is Inbound Connect?
  • Is there a limit of how many times per day/week/month that the Family and Friends can use Inbound Connect™?
  • Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call?
  • Will the rates for the Inbound Connect™ calls be the same as a normal outbound call?

Popular Articles

  • Why is my Account Status Blocked?
  • Where is my account balance located online?
  • How Do I Close My Phone Account?
  • How do I unblock my phone number on my Securus online account?
  • What Are The Phone Account Options?

Latest Articles

  • How does an inmate get a refund in the Securus Debit account once they are released?
  • Can I get a refund if I make a deposit to a Securus Debit account?
  • Can I make a deposit to their Securus Debit account?
  • Who can an inmate call using their Securus Debit account?
  • How can I help my incarcerated individual get entertainment and media for their tablet?

Securus News

  • SECURUS TECHNOLOGIES DISCONTINUES OUTBOUND VOICEMAIL SERVICE CRITICIZED AS TOO COSTLY
  • SECURUS TECHNOLOGIES CALLS FOR AMORE SERIOUS, THOUGHTFUL AND DATA-DRIVEN APPROACH TO MAKING CORRECTIONAL TELECOMMUNICATIONS MORE AFFORDABLE
  • California Public Utilities Commission Needs More Thoughtful Approach to ITS
  • Louisiana Jails and Prisons to Receive Free Phone Calls in Aftermath of Hurricane
  • Aventiv Technology Partners with Grammy Award Winning Artist, Lecrae, to Host the Corrections Industry’s First Hip-Hop Track Contest for Incarcerated Individuals
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