Article Topics
Text Connect(2)
eMessaging(50)
- How do I add another inmate to my account?
- How can I access and use Securus eMessaging?
- Is all JPay Email moving to Securus eMessaging?
- Can the incarcerated loved one initiate a message?
- Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individual’s release?
Tablets(18)
- Do I, or my friend and family user, get to keep the tablet upon release?
- What is the SecureView Tablet?
- What happens if I stop paying for the tablet?
- How do I cancel or end a subscription for a Secureview Tablet?
- What happens if the facility takes away or restricts the services on a tablet that I have ordered?
Phone Account(20)
Texas Department of Criminal Justice(37)
- Can I get a refund if I make a deposit to a Securus Debit account?
- How can I add money to an incarcerated individuals Securus Debit Account at TDCJ?
- Can I make a deposit to their Securus Debit account?
- Who can an inmate call using their Securus Debit account?
- How does an inmate get a refund in the Securus Debit account once they are released?
Securus Video Connect(13)
- Can I get a credit if my Securus Video Connect session that was prematurely disconnected or cut-off?
- How Do I Manage my Securus Video Connect Account?
- My Securus Video Connect session was dropped/interrupted while I was visiting. What can I do?
- What is the Securus Video Connect Unlimited Subscription?
- The app is not launching on my device. What can I do?
General(25)
- Why is my Account Status Blocked?
- Where is my account balance located online?
- How do I add another inmate to my account?
- Why does my account online show blocked?
- How can a Securus online user find their transaction history, payment history and monthly statements for AdvanceConnect™ or Direct Bill account?
JPay to Securus Conversion(9)
- How can I access and use Securus eMessaging?
- Is all JPay Email moving to Securus eMessaging?
- What do I need to do to link my JPay account to a Securus account?
- I didn’t get an email about linking my two accounts and now I can’t get to JPay Email to message my contacts through my JPay account.
- Can I use both JPay and Securus at the same time?
Securus Debit(13)
- How do I determine what type of account to make a payment on? Should I fund an AdvanceConnect account or a Securus Debit account?
- What is a Securus Debit Account?
- Can I make a deposit to their Securus Debit account?
- How can I speak to an inmate?
- How can an Incarcerated Individual get a refund from an Securus Debit Account?
Inbound Connect(7)
- What is Securus Inbound Connect?
- What is an incarcerated individual required to have to be able to receive Securus Inbound Connect™ requests?
- Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect™?
- Does the incarcerated individual have the option to pay for this call, or will the person who initiated the call be the only one allowed to pay for the call?
- Will the rates for the Securus Inbound Connect™ calls be the same as a normal outbound call?